Headquarters: Sarasota, FL URL: https://www.simpletiger.com/ The Content Coordinator manages content assets and client communication throughout the production process, keeping projects organized and moving from initial intake through final delivery. Working within our existing AirOps workflows, this role serves as a central point of contact between clients, our editor, our stock image vendor, and the Content Production Manager. This is a coordination-focused role that combines clear communication, attention to detail, and consistent follow-through. The Content Coordinator ensures that each contributor has the information and assets they need, tracks outstanding tasks and approvals, and flags issues that could affect production timelines. Key responsibilities Coordinate content projects across each stage of production, following established AirOps workflows and internal processes. Collect, organize, and maintain client briefs, source materials, drafts, images, feedback, and final deliverables. Communicate with clients to request missing information, share status updates, clarify feedback, and follow up on approvals. Coordinate handoffs between clients, the editor, the stock image vendor, and the Content Production Manager. Track project status, deadlines, dependencies, and outstanding requests, keeping production records accurate and current. Consolidate client feedback into clear, actionable instructions for the editor and other production contributors. Coordinate stock image requests and delivery, ensuring that selected assets align with the content brief and client requirements. Check that required assets, revisions, and approvals are complete before moving content to the next production stage. Flag delays, unclear requests, missing materials, or scope changes to the Content Production Manager. Prepare and organize final content assets for delivery, ensuring that files are clearly labeled and the correct versions are shared. Identify recurring coordination issues and suggest practical improvements to documentation, communication, and workflow execution. Qualifications and skills Experience in content coordination, marketing operations, project coordination, or a similar client-facing support role. Strong written communication skills and the ability to provide clear, professional updates to clients and internal contributors. Excellent organizational skills, with the ability to manage multiple projects, deadlines, and follow-ups. Strong attention to detail, particularly when managing content versions, feedback, and production assets. Comfort working within established workflows and learning tools such as AirOps. Ability to distinguish routine coordination needs from issues that require escalation. A proactive, dependable approach to keeping projects moving and closing communication gaps. Experience working with B2B SaaS clients. What success looks like Content projects move through production with timely handoffs and clearly documented next steps. Clients receive consistent updates and understand what is needed from them. Editors and vendors receive complete materials and actionable instructions. Content assets, feedback, and approvals remain organized and easy to locate. The Content Production Manager has reliable visibility into progress, blockers, and upcoming deadlines. To apply: https://weworkremotely.com/remote-jobs/simpletiger-content-coordinator-u-s-based-remote-contractor

Headquarters: United States URL: https://gilbertpharmaceuticals.com/ The Head of Design, Development, & Construction will own the entire end to end process of launching new compounding pharmacies nationally. This will include site selection, feasibility, budgeting, design team & contractor selection, project management, build-out, and regulatory readiness of all Gilbert Pharmaceuticals pharmacy facilities. Reporting to the Director of Pharmacy Development & Operations, this role bridges pharmacy operations expertise with construction, facilities engineering, and regulatory compliance to bring new pharmacy sites from concept through licensure and go-live. The ideal candidate has hands-on experience designing and building efficient commercial spaces and pharmacy environments including traditional 503A compounding pharmacies and FDA-registered 503B outsourcing facilities operating under current Good Manufacturing Practice (cGMP) Standards. Their thorough knowledge enables them to successfully navigate state and federal regulations required for pharmacy facility approval.At Gilbert Pharmaceuticals , every role is AI-first. Work starts in an LLM to clarify intent and context, moves into the right tools to explore and execute, is tested with real users and stakeholders, and is continuously refined as we learn. AI and self-serve research are default parts of how we work, not side experiments.We are looking for people who take full ownership of their work, treat AI as a real collaborator, and care deeply about building a company that meaningfully improves how healthcare is delivered.We're Looking For You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You have care for performance, accessibility, and reliability as part of craft. You are passionate and proficient in written and verbal communication, and comfort pairing with designers, engineers, and marketers. Key Responsibilities Acquisition Lead market analysis and site selection to identify viable pharmacy locations nationally. Conduct feasibility assessments and due diligence on prospective sites, evaluating regulatory feasibility, build-out complexity, and operational suitability. Develop and execute entitlement strategy for new pharmacy locations in coordination with legal and operations teams. Act as liaison between landlords, brokers, and Gilbert Pharmaceuticals on your prospective sites. Coordinate with internal stakeholders to supply landlords and brokers with essential company information to secure new leases and site acquisitions. Entitlements Navigate land use and zoning requirements for each new pharmacy site. Lead master plan coordination and manage environmental compliance obligations across all facility projects. Oversee community outreach efforts and represent Gilbert Pharmaceuticals at public hearings as needed. Coordinate regulatory submissions and interface directly with operations team on state Boards of Pharmacy, DEA, FDA, and local authorities for facility inspections and approvals. Develop and maintain a facility compliance playbook for new site design and existing facility modifications. Design Lead concept and programming strategy for all new pharmacy facilities, translating operational workflows into effective, compliant physical environments. Manage design team selection and coordination, including architects, MEP engineers, and specialty consultants. Lead the architectural design and space planning for new pharmacy locations, including compounding suites, sterile and non-sterile areas, clean rooms, and dispensing environments. Develop detailed facility design standards and specifications aligned with USP <795>, USP <797>, USP <800>, applicable state Board of Pharmacy requirements, and FDA cGMP requirements for 503B outsourcing facilities. Review and approve architectural drawings, construction documents, and engineering plans for all new pharmacy projects. Design scalable production environments for 503A and 503B operations, including batch manufacturing areas, quarantine/release zones, and controlled material flow segregation. Develop HVAC, cleanroom, airflow, and environmental monitoring specifications in coordination with engineering and operating partners. Coordinate with operating partners to ensure facility design supports validated processes, environmental monitoring programs, and batch production controls. Pre-Con Develop project budgets and oversee value engineering exercises to optimize cost without compromising regulatory or operational standards. Lead GC selection processes, evaluating contractors for pharmacy build-out experience, compliance track record, and execution capability. Manage permit management across all active projects, ensuring timely approvals from local building authorities and regulatory bodies. Develop and track project timelines, procurement schedules, and risk mitigation plans across multiple concurrent site developments. Construction Serve as Owner's representative throughout construction, maintaining accountability for design intent, budget, and schedule. Provide field oversight through regular site inspections and quality walkthroughs to ensure regulatory and operational standards are met. Maintain rigorous cost control across all active build-outs, managing change orders and contractor performance. Oversee FF&E installation and commissioning of all pharmacy-specific equipment and systems. Manage QA & closeout activities including installation qualifications of critical manufacturing utilities (e.g., WFI systems, clean steam, environmental monitoring) where applicable to 503A and 503B facilities. Drive operational readiness in partnership with pharmacy operations and quality teams, ensuring facilities are inspection-ready as soon as possible. Maintain up-to-date documentation including as-built drawings, equipment lists, and SOPs for all facility environments. Support evaluation of pharmacy partners by assessing the design and regulatory readiness of their existing facilities. Requirements Bachelor's degree in Architecture, Engineering (Mechanical, Civil, or Chemical), Pharmacy, or a closely related field; advanced degree or licensure preferred. 5+ years of experience designing, building, or commissioning pharmacy facilities, healthcare environments, or regulated laboratory/cleanroom spaces. Ability to understand/learn USP <795>, USP <797>, USP <800>, and applicable state Board of Pharmacy facility requirements. Demonstrated project management experience overseeing construction projects from design through commissioning. Experience interfacing with regulatory agencies on facility approvals and inspections. Proficiency with architectural drawings, construction documents, and facility engineering specifications. Experience designing or supporting sterile manufacturing or 503B outsourcing facilities operating under cGMP environments strongly preferred. Ability to travel to pharmacy sites as needed for construction oversight, inspections, and go-live support. Preferred Licensed Architect (AIA), Professional Engineer (PE), or Certified Pharmaceutical Industry Professional (CPIP). Familiarity with digital health or telehealth-linked pharmacy models. Strong vendor management experience working with contractors, engineers, and equipment suppliers. What Success Looks Like (First 12 Months) Documented pharmacy facility design standards and a reusable build-out playbook for new sites. Streamlined project flow to maximize efficiency and completion time per project. Documented budgets for all existing and prospective sites with cost efficient suggestions to scale nationally. Successful delivery of at least three to five new 503A pharmacy facilities on time, on budget, and licensed for operation. Successful delivery of at least one 503B pharmacy facility on time, on budget, and licensed for operation. All existing partner facilities assessed and documented against Gilbert's compliance standards. Strong cross-functional relationships established with pharmacy operations, contracting, and external vendor teams. Benefits Base salary, equity, and bonus structure are open to discussion based on experience and fit. To apply: https://weworkremotely.com/remote-jobs/gilbert-pharmaceuticals-head-of-design-development-construction

Discover 20 open roles across 4 key industries hiring this October, plus expert job search advice to stand out.

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Headquarters: Remote (US) At Current At Current, we partner with ambitious brands to create digital experiences that drive meaningful business results. By bringing together strategy, design, production, and technology, we help organizations solve complex challenges and build experiences that create lasting impact. We're looking for a Producer, Client Experience & Growth to support our business development efforts by producing proposals, coordinating pitches, and keeping new business opportunities moving from intake through handoff. This role works closely with strategy, creative, production, and operations teams to deliver a seamless experience for prospective clients while ensuring every proposal is organized, polished, and on time. What You'll Do Coordinate business development opportunities from initial intake through proposal submission Manage proposal timelines, deliverables, and cross-functional collaboration across strategy, creative, production, and operations Develop proposal decks, budgets, scopes, and supporting client materials Serve as the primary coordinator for prospective client communications throughout the proposal process Maintain opportunity tracking and reporting within Nutshell CRM and internal planning tools Coordinate weekly business development resource forecasting with department leads Lead handoffs of won opportunities to delivery teams for successful project kickoffs Support client experience initiatives including events, conferences, sponsorships, and relationship-building activities Improve proposal templates, business development workflows, CRM processes, and operational documentation What You'll Bring 3–5 years of experience as a Producer, Project Manager, Account Manager, Business Development Coordinator, or similar role within a digital agency or consulting environment Experience coordinating proposals, pitches, RFP responses, or client-facing deliverables Exceptional project management and organizational skills with the ability to manage multiple priorities and deadlines Strong written and verbal communication skills with confidence working across internal teams and external clients High attention to detail and commitment to producing polished, client-ready work Proactive, collaborative, and comfortable working in a fast-paced environment with shifting priorities Nice to Have Experience supporting agency business development or sales operations Familiarity with digital marketing, websites, digital products, CRM, or digital transformation engagements Experience creating proposal presentations, budgets, or executive-level client materials Experience improving workflows, documentation, or operational processes Tools Required Figma Google Workspace (Drive, Docs, Sheets, Gmail, Calendar) Slack Nutshell CRM Airtable Preferred Canva Claude (AI) Why Current At Current, you'll help shape the first impression clients have of our agency by producing thoughtful proposals and creating exceptional business development experiences. You'll collaborate with strategists, designers, producers, and technologists in a remote-first environment where teamwork, curiosity, and execution are valued. The target hourly compensation for this role is $40.00 - $60.00 an hour. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location. To apply: https://weworkremotely.com/remote-jobs/current-producer-client-experience-growth-contract

Headquarters: Remote - USA Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.Coinbase's Privacy team is hiring a Privacy Analyst to own the Privacy Incident Management function, reporting to the Head of Privacy. You'll partner across Privacy, Privacy Legal, Security, Product, Engineering, and Communications to triage incidents involving personal data, drive privacy analysis, coordinate remediation, and continuously improve how Coinbase responds to privacy incidents. This role is built for someone who thrives in ambiguity, drives cross-functional coordination during time-sensitive events, and builds durable process improvements in a fast-moving environment. What you'll do: Own the end-to-end Privacy Incident Management program, including notification workflows, escalation paths, process documentation, responder enablement, and automation opportunities. Lead privacy incident response as the DRI and Incident Commander, coordinating across Privacy, Privacy Legal, CSIRT, Product, Engineering, and Communications to drive analysis, remediation, and follow-through. Maintain on-call readiness to support privacy incident triage, severity classification, and urgent escalations, ensuring incidents are correctly assessed and routed. Drive privacy incident retrospectives, track resulting remediation items and control gaps, and deliver incident metrics and reporting covering trends, remediation status, and process health. Build and maintain strong cross-functional and cross-geography stakeholder relationships to improve readiness, response quality, and business accountability. Support broader Privacy initiatives during lower-volume periods, including cross-functional efforts, tooling development, and automation projects. Required Skills and Experience: 3+ years of experience in privacy, security, incident response, technology risk, or a related operational risk function, including direct experience leading or supporting incident, issue, or risk workflows requiring structured analysis, documentation, and cross-functional coordination. Strong incident management skills with experience communicating privacy risk and incident findings to both technical and non-technical audiences, including producing written incident analyses, retrospective documentation, and executive-level summaries. Proven track record of leading technical investigations within cloud-native architectures, with hands-on proficiency in SQL, Python, and data analysis tools (e.g., Postgres, MongoDB, Airflow, Looker, Snowflake). Demonstrated experience building automation to reduce manual operational tasks and improve incident response efficiency. Working knowledge of privacy regulations and frameworks (e.g., GDPR, CCPA, PIPEDA, ePrivacy, DPIAs/PIAs, ROPA, data subject rights) data subject rights, privacy controls, and privacy issue management.  Utilizes and builds generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Position ID:  P78172 #LI-RemotePay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).   Annual base salary range (excluding equity and bonus):$135,320—$159,200 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes. To apply: https://weworkremotely.com/remote-jobs/coinbase-analyst-privacy

Headquarters: Remote, United States About Us Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.About the Role Are you a Nurse Practitioner who thrives on connecting with patients and making a real difference in their health outcomes? Do you want to leave behind rigid, cookie-cutter systems and join a dynamic, patient-centered organization that values your creativity and clinical expertise? If you're passionate about improving outcomes at scale and energized by meaningful patient engagement, we want you on our team. At Galileo, we're transforming healthcare by delivering personalized, comprehensive care to those who need it most — underserved patients and those with complex medical needs. We use technology, data, and operational rigor to drive outcomes, and we believe the clinicians doing this work are central to that mission. We're a digital-first medical group, and we're proud of the culture we've built: inclusive, collaborative, and deeply committed to health equity. Galileo is looking for a culturally-competent Nurse Practitioner to join our Population Health team. In this role, you will use phone and video-based care to provide high-quality, comprehensive follow-up care to patients who are post-hospital discharge. Here's what you'll do: Cover our care needs for our Transitions of Care program.  Day to day work includes telephonic outreach (“cold calls”) and scheduled video/phone visits for patients who have recently been hospitalized and discharged.  Visits focus on: Medication reconciliation, symptom screening, and ordering of any needed follow-up labs, medications or supplies.  You will also navigate conversations with patients to build trust, explain Galileo's care model and connect them to services. Coordinate care across settings — hospital and ED transitions, pharmacies, and community providers — to keep patients connected and moving forward. Collaborate with our nursing team Be accountable to individual performance targets while contributing to team-level population health goals How We Work Galileo is a 24/7 medical group that provides high-quality, comprehensive primary care as well as transition of care follow-up. We work in 4-hour shifts (mornings, afternoons, evenings, overnight on weekdays and weekends). At 24+ hours you will be considered full-time and benefits eligible. Providers are expected to work weekends on a monthly basis, specific schedule will be influenced by total hours committed and patient care demands. We are currently looking for a Nurse Practitioner with an active license in CT who is available to work a minimum 24 hours/week. Compensation $75/hour (regular rate) and $85/hour (premium rate) About You You're a people person. You love connecting with others and have an innate ability to build rapport quickly — even on a cold call. Your curiosity and creativity come through in every patient conversation, and you're looking for an environment where those instincts are an asset, not an afterthought. You enjoy collaborating with RN and administrative colleagues. You are flexible to changing workflows and enjoy solving problems. You identify systems issues and offer suggestions for improvement. We look for passionate clinicians who are invested in solving complex problems that impact millions of lives and excited about fixing what's broken to improve care quality and health outcomes for everyone. We believe in a culture that fosters teamwork, excellence, and sound decision-making — built on mutual respect and trust. We would love to hear from you if you have the following or equivalent experience: Certified Nurse Practitioner in Adult, Family or Geriatrics Active state licensure in CT, with the ability to obtain additional state licensures Bonus if you have active licenses in NJ, TX, PA, IL, NY, MA, MN, LA, and/or SC 5+ years of post-graduate clinical experience in Primary Care or Geriatrics 2 of those years may be substituted by time spent working at a Skilled-Nursing facility or Long Term Care facility Direct experience engaging Medicare and Medicaid populations managing complex, comorbid conditions Motivational interviewing skills you can draw on to help patients make meaningful behavioral changes Comfort in a digital-first environment, with experience in or a genuine appetite for virtual care delivery Solid tech proficiency; familiarity with Google Suite and Slack is a plus Excellent written and verbal communication skills Bilingual in English and Spanish, including cultural fluency, is a strong bonus How We Care for You Flexible scheduling - design the schedule that works best for YOU Competitive health, vision and dental plans Company paid short and long term disability 12 weeks paid parental leave Malpractice insurance provided, including tail coverage 401(k) with company match  How We Hire Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds. We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. To apply: https://weworkremotely.com/remote-jobs/galileo-nurse-practitioner-remote-ct-license-required

Headquarters: Remote You live at the intersection of security and product management, and there's no place you'd rather be. You understand that the detection pipeline isn't just plumbing. It's the connective tissue that turns raw security data into signal, and if ingestion, normalization, or correlation break down, everything downstream suffers. You're not intimidated by the scale and complexity of data flowing through a modern security platform. Quite the opposite: you pride yourself on knowing how data moves from source to detection, where the pipeline breaks, and what it takes to make it fast, reliable, and cost effective. You’ve got an informed opinion about what an MDR should detect, an opinion that comes from customer empathy, hands-on industry knowledge, and a set of experiences that didn’t always go as planned. You can hold a technical conversation with a SOC analyst and turn around and explain the same thing to a Sales team in plain English. You've been waiting for a role where that combination of skills actually matters. Still reading? Great. This role isn't for all PMs. Yes, all the standard PM things apply: plan, prioritize, communicate, and own a roadmap, build relationships, and become the authority on how internal teams and customers use your platform. But in this role, you'll bring your security experience to bear on one of the most foundational parts of Expel's platform. If you get your energy from untangling how security data flows through a platform at scale and turning that into a roadmap that makes customers safer, you'll thrive here. What Expel can do for you Give you clear ownership of a product area with measurable impact on customer value and business outcomes. Surround you with experienced security practitioners, engineers, and operators who are genuinely invested in building something great. Offer a foundation to build on: the detection pipeline is critical to Expel's platform, and there's meaningful work ahead. What you can do for Expel Own the end-to-end lifecycle of Expel's detection pipeline (normalization, correlation, and automated detections and suppressions), from defining the six month vision to driving execution with Engineering and UX. Establish relationships with internal teams (SOC, Detection Engineering, Engineering) and customers, and use their input, alongside market and competitive signals, to build and prioritize a roadmap that maximizes impact. Be the voice of your roadmap: clearly articulating value to Detection Engineering, SOC, Sales, Customer Success, and internal stakeholders. Collaborate with Product Marketing to effectively communicate the value of the detection pipeline internally and externally. What you should bring with you A curious, customer-obsessed mindset — you're comfortable asking "why" until you get to the real problem. 2–4 years of experience in product management or a directly relevant role, with experience in the security industry strongly preferred. Familiarity with product management and software engineering processes, from requirements definition through to launch. Familiarity with security tools — EDR, SIEM, and firewall products — and how they fit into a customer's security stack. Broad knowledge of cloud platforms (AWS, Azure, GCP) and where security risks emerge in those environments. Experience with SIEM technologies is highly desired — bonus points if you've navigated integration or data pipeline challenges firsthand. Strong written and verbal communication skills — you can write a crisp user story and present to a customer in the same afternoon. The ability to build trust across Engineering, Security Operations, Sales, Customer Success, and UX. Additional notes This role is remote within the United States. The base salary range for this role is between $114,300 USD and $165,700 USD + bonus eligibility and equity. While the full salary band reflects our long-term compensation framework, we're primarily targeting candidates between $125,000 and $145,000 based on experience, skills, and market data.We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas. We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind. #LI-RemoteSalary Range$114,300—$165,700 USD To apply: https://weworkremotely.com/remote-jobs/expel-product-manager-detection-pipeline

Headquarters: Philippines - remote At Mixmax, we're building the future of how revenue teams work: smarter, faster, and more human. Our platform helps teams stay on top of every conversation by automating busywork, delivering real-time insights, and integrating with the tools they already use. We're hiring a Billing Support Analyst in the Philippines to join our small but mighty team as one of the go-to contributors and resources for how our customers are billed. You'll resolve billing questions from start to finish, dig into the technical issues that sit underneath them, and keep our Stripe records accurate to the cent. It's part customer support, part billing operations, and part detective work. This role reports directly to our Billing Team Lead, who reports into Head of Customer Experience. You'll work closely with Customer Support, Customer Success, Sales and Engineering across global time zones (NAMER, LATAM, EU), and you'll help shape how we use AI and automation to make billing faster and more accurate for customers. If you check that an invoice's line items add up to its total before you read the customer's email, keep reading. Outcomes In your first 3 months Learn Mixmax's plans, pricing, billing policies and Stripe setup well enough to resolve standard billing tickets on your own. Own a share of the billing queue in Intercom (refunds, invoice questions, plan and seat changes, cancellations) with accurate, on-time responses. Troubleshoot the technical side of billing tickets, such as seat assignment, workspace access and plan-status issues, before escalating. Take over daily past-due invoice follow-up and payment-failure handling. Become a reliable backup for the Billing Team Lead, so billing keeps moving when anyone is out. Use AI tools day to day to summarize ticket history, draft replies and check your work, with every number verified by hand, and find new efficiencies for the team. In your first 6 months Handle complex cases on your own: invoice disputes, proration questions, credits, and billing setup for sales-led contracts. Run recurring reconciliations between Stripe, Salesforce and our product data, and flag mismatches before customers notice them. Write and update billing macros, help-center articles and internal process docs Help test and roll out billing automation, including AI-assisted ticket handling, and define which billing actions should stay with a human. Contribute at least one reusable AI or automation workflow to the team, such as an invoice-dispute triage prompt or a reconciliation checklist. What you'll own Accurate, timely resolution of customer billing inquiries from first reply to close. Stripe account hygiene: invoices, subscriptions, credits, refunds and payment issues. Past-due invoice collection and failed-payment follow-up. Billing accuracy checks and reconciliations across our systems. Clear documentation of billing processes, so knowledge doesn't live in one person's head What you'll be doing Answer billing questions in our support queue, explaining charges, proration and plan changes in plain language Diagnose the technical issues behind billing tickets, like a seat that is billed but not in use or a user stuck on the wrong plan, and work with Support and Engineering to fix them Prepare, correct and send invoices; process refunds, credits and cancellations within policy Spot patterns in billing tickets and turn them into fixes, process changes or product feedback Use AI and automation to work faster, while knowing where accuracy, privacy and customer trust require a human Take on ad-hoc analysis and projects that keep billing records correct What we're looking for 3+ years of combined experience in technical customer support and billing support (invoicing, payments, refunds, collections). You need hands-on experience in both. Experience at a technology or SaaS company Hands-on experience with Stripe and/or accounting and billing software (e.g., QuickBooks, Xero, Chargebee, Zuora, NetSuite) You are very strong with numbers. Proration, percentages, discounts and reconciliations come easily to you, and you check your math without being asked. You are meticulous. You catch the wrong date, the duplicate line and the typo in an email domain. Working knowledge of AI tools (e.g., ChatGPT, Claude, Gemini, or AI features in support tools). You can explain how you use them, how you check their output, and what you won't put into them. Fluent written and spoken English. You can explain a complicated invoice to a frustrated customer clearly and kindly. Based in the Philippines, with a reliable home setup and a schedule that overlaps North American business hours (we'll agree on it together). Comfortable in a remote, fast-moving organization where processes are still being built and refined. Nice to have Experience with Intercom, Zendesk or a similar support platform, and with Salesforce Background in accounting, finance or bookkeeping Experience with subscription or usage-based billing models Comfort with spreadsheets beyond the basics (lookups, pivots) or light SQL Core competencies Numeracy: Fast, accurate reasoning with money, dates and percentages Accuracy & detail: Gets it right the first time and catches what others miss Billing operations: Knows how invoices, subscriptions, proration, refunds and collections actually work ️ Technical troubleshooting: Separates a billing problem from a product problem and finds the root cause AI fluency & judgment: Uses AI to go faster and knows when not to Clear, calm communication: Turns confusing charges into answers customers trust ️ Judgment & integrity: Applies policy fairly, escalates the right things, and treats customer money with care Why Mixmax? Remote-first with async-friendly workflows and a globally distributed team. A product with strong market fit and a loyal, engaged customer base. A culture that values autonomy, quality, innovation and momentum. Competitive compensation and flexible time off. An inclusive, thoughtful team that values long-term success for customers and for each other. Our commitment to diversity and inclusion At Mixmax, we know that nobody's perfect and that no one ever matches 100% of a job description. That's okay. Diversity and inclusion are core to our culture, and we're committed to building a more inclusive and open workplace. No matter your background or how you identify, if you're excited about this role, please apply.   To apply: https://weworkremotely.com/remote-jobs/mixmax-billing-support-analyst-philippines