Attraction Instructor
Company:
Location: Remote
Published: 2026-05-30
POSITION SUMMARY:The Attraction Instructor is a versatile professional and pivotal position in ensuring guest satisfaction through the delivery of top-tier hospitality and safety standards within tours, attractions, and excursions on the Destination. This multifaceted role encompasses group instruction, safety enforcement, and specialized land, water, and height rescues. The Attraction Instructor role thrives on guest interaction, fostering a positive work atmosphere, prioritizing customer service, and delivering safety across all activities.The Attraction Instructor specializes in leading, instructing, guiding, and overseeing tour participants, ensuring safety, enhancing the guest experience, and executing flawless operations in attraction, tours, activities, and experiences as directed by the Attractions & Recreation Lead. The core focus remains on guest safety, immediate response to emergencies, and proficient execution of advanced life-saving procedures in various environments.Emotional resilience is paramount as the Attraction Instructor must maintain composure and rationality during high-stress situations, effectively managing their reactions and making sound decisions even in challenging circumstances. The role may also entail support for other aquatic activities and participation in the lifeguard program. Essential qualifications include exceptional guest engagement, meticulous attention to detail, a proactive problem-solving approach, unwavering concentration, strong swimming prowess, proficiency in CPR/First Aid, and comprehensive knowledge of our products and services.All duties and responsibilities are performed following Companyâs Brand Standards, philosophy, policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines. All tours, attractions, and Instructors undergo rigorous third-party reviews to ensure the highest quality and safety standards. This Job Description in no way states or implies that these are the only duties performed by the Destination Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.ESSENTIAL DUTIES AND RESPONSIBILITIES:⢠Ensures safety and guest satisfaction by teaching and instructing activity techniques, safety, and the correct use of equipment, including but not limited to, equipment use, boundaries, routes, safety information, weather concerns, communication procedures, and emergency protocol.⢠Delivers experiences so Guests feel confident and capable in new activities and enables the Guests to overcome challenges to succeed including delivery of clear and concise briefings⢠Provides expert advice to Guests on equipment use and fit ensuring they are using the correct type and size.⢠Leads, instructs, guides, and supervises attractions, activities, and experiences, etc. in a safe and responsible way.⢠Communicates positively and enthusiastically with Guests while identifying nature and points of interest within the environment.⢠Manages and controls large diverse groups of varying abilities, backgrounds, and ages. Demonstrates and leads a safety-first culture in all activities.⢠Demonstrate a keen ability to interpret body language cues, respond effectively, and adeptly manage a variety of interpersonal situations.⢠Applies sound logic and reasoning to assess situations and exhibits the capacity to adapt within the established protocols to manage various scenarios.⢠Uses clear and professional communication while using the radio channel provided for the operation.⢠Exemplifies strong time management skills, conducts tours in a timely manner, and effectively prioritizes and completes tasks.⢠Demonstrates effective teamwork while maintaining a high degree of autonomy and self-driven productivity. Sets up and closes working areas as per schedule following all protocols.⢠Turns challenges into opportunities by actively listening to and quickly resolving Guest complaints.⢠Acknowledges distress signals, maintains a calm demeanor, and responds actively to any emergency (on land, in water, or at height) and/or assist if needed as per Company procedures.⢠Inspects areas and reports any structural and/or operational issues to the Management according to company and manufacturer standards.⢠Communicates clearly and concisely to Guests, Team Members, and Management in both verbal and written format.⢠Maintains communication equipment and ensures it is in good working order.⢠Trains new Team Members on tour, attraction, and instructing procedures.⢠Demonstrates exemplary skills in PWC handling and rescue techniques.⢠Cleans and conducts safety checks on all equipment including but not limited to, kayaks, paddleboards, paddleboats, PWCs, boats, rescue equipment, EZ dock, Zipline equipment, etc.⢠Conducts general maintenance of all equipment including but not limited to, kayaks, paddleboards, paddleboats, PWCs, boats, rescue equipment, EZ dock, dock anchors, and Zipline equipment (i.e., harnesses, safety straps, carabiners, trolleys, lanyards, ropes, braking system, pulleys, etc.). Removes, replaces, and reports any malfunctioning parts to the Management. Writes reports and completes maintenance logs on a daily, weekly, and monthly basis.⢠Maintains knowledge of all Destination attractions and activities to manage customer inquiries.⢠Participates in the building or repairing of floating docks, buoy lines, and other equipment as directed by the Management.⢠Maintains cleanliness and integrity of the assigned position. Adheres to a Company confidentiality agreement.⢠Maintains Company designated lifeguard certification, above average fitness level, swimming, rescue, CPR/First Aid skills and Rope rescue qualification.⢠Delivers tasks and training under conditions that are always audit ready. Participate in third-party inspections of the operation and maintenance of attractions.⢠Participates in training and meetings. Notifies the Manager regarding work schedules and time records.⢠Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting.⢠Ensures personal appearance, personal hygiene, and uniform appearance are always by Company policy. Maintains a safe and sanitary environment for Guests and fellow Team Members.QUALIFICATIONS:⢠A High School Diploma or equivalent vocational training is required. Ability to perform basic math functions.⢠Two (2) years of experience in a similar role (guiding/teaching).⢠Qualifications in rescue, lifeguarding, and first aid advantageous with expertise in rope rescues considered an asset.⢠Proven group supervision experience and ability to manage guide groups. Climbing experience is desirable.⢠Ability to pass a Company-required swim test and gain Company designated lifeguard certification and first aid certification⢠Ability to obtain National Fire Protection Association (NFPA) Rope Rescue certification.⢠Ability to work positively and cooperatively in a diverse international environment.⢠Knowledge of customer service, needs assessment, problem resolution, and achievement of quality service standards.⢠Demonstrated aptitude for the management of headcount on tour. Effective verbal communications skills.⢠Previous experience in sales or the ability to sell, upsell, and cross-sell products and services is an advantage.⢠Experience in driving boats or the ability to learn and develop the skill is required to effectively perform rescues.⢠Ability to work under pressure without losing concentration and attention to the details.⢠Ability to operate and perform maintenance on a variety of water equipment such as but not limited to scuba equipment, boats, PWCs, kayaks, and more is an advantage.PHYSICAL REQUIREMENTS:⢠While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The Team Member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.⢠All Destination Team Members must be physically able to participate in emergency life-saving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency.⢠Must be physically fit and demonstrate a non-stop 300 meters swim (no backstroke), 2 min water tread without use of hands, and dive 3-4 meters to the ocean floor picking up a 10 pounds weight. Only 1 attempt is permitted, all events are to be carried out consecutively (with no rest in-between) within 30 minutes.⢠Ability to pass a physical test.
Virtual Receptionist VA Fast Hiring 24 Hour Review
Company:
Location: Remote
Published: 2026-05-30
Important: Selected applicants will receive a response within 24 hours. Due to the volume of applications, we may move forward with other candidates if we do not receive a timely response.We are currently hiring for a long-term Remote Receptionist position. Responsibilities include answering inbound calls, scheduling appointments, de-escalating complaints, and completing administrative tasks in a fast-paced environment. This is a performance-based role where all calls are recorded and regularly audited for quality assurance.For candidates who may be a stronger fit outside of a voice-based role, we also offer non-voice positions with a heavier focus on administrative tasks, subject to availability and overall fit.To apply: Please copy the questions below, paste them into your reply, and answer each question thoroughly. Where in the Philippines are you currently located? Which backup solutions do you currently have in place for internet or power interruptions? Please submit a screenshot of your internet speed and a few samples of your previous work output. Please submit two short voice recordings. Recording one should demonstrate booking an appointment from 7:00 PM to 8:00 PM with a total amount of $60. Recording two should demonstrate handling a double charge for a 90-minute massage where the client sees two $90 charges and is requesting a refund. Are you currently employed or engaged in any other work, business, freelance projects, or income-generating activities? If yes, please briefly describe your current commitments and typical weekly availability. Are you able to commit to a fixed 7-day, 6-hour work schedule during Central Standard Time (CST) hours? What is your expected hourly or monthly pay rate and earliest physical start date if hired. Describe three work tasks you have personally completed at least 100 times in a real job. For each task, explain the exact step-by-step process you followed, the tools or systems used, and the typical result or output produced. If you were hired today, what are 3 specific work tasks you believe you could fully handle on your own within your first week? For each example, describe the exact task, the tools or software involved, and what successful completion would look like. What is the highest workload you have personally handled in a single day or in a single week? Please describe it using specific, measurable figures and briefly explain the context of that workload. Briefly introduce yourself and describe the qualities, experiences, work habits, or achievements you believe genuinely set you apart from other applicants for this role.
