Headquarters: Remote, US Customer Success ManagerLocation: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role. 1+ years experience utilizing a CRM software system, Salesforce preferred. Experience in a scaled customer success environment, maximizing impact for a large range of clients through scalable motions executed at key moments in a customer’s journey. Proven ability to adopt new technologies and teach others effectively. Strong communication and sales acumen, with the ability to understand the true needs of the customer, helping them tap into the full value of Melio’s platform for their unique business. Takes an analytical, strategic approach to our customers’ success, constantly iterating to improve the whole customer experience. Excited to bring new processes and procedures to continue to develop the customer journey at Melio. Enjoys working cross-functionally with other teams across the organization on a diverse range of internal and customer-facing initiatives. Excellent time-management skills, as well as the ability to remain flexible as the company and role evolves. Passionate about speaking with and building relationships with small business owners, helping their businesses succeed with Melio. Has a track record of taking on additional responsibilities outside of their direct scope, showing a natural curiosity. Bonus Points: Experience working with small businesses in an account management or customer success capacity. Prior experience working in a SaaS environment and/or in the financial technology space A day in the life and how you’ll make an impact: Own all strategic actions associated with customer engagement and retention efforts. Build dynamic relationships with your customers through meaningful interactions and comprehensive engagements, developing a deep understanding of their business needs to drive retention. Lead customers through early adoption and proactively shepherded them through lifecycle stages, educating on best practices, removing friction, and accelerating time-to-value. Continuously evaluate customer health signals and feedback to surface churn risks and growth pathways across the customer lifecycle. Execute proven sales methodologies to guide strategic customer conversations, deepen discovery, and influence outcomes for the customer and the business. Share ownership of “one-to-many” motions (e.g. webinars), when required, to support customer education at scale Work collaboratively alongside relevant Melio departments to ensure the voice of the customer is constantly elevated in a digestible, actionable format, and that the customer is receiving the utmost support and satisfaction. Proactively evaluate best practices when it comes to processes and procedures within the Customer Success role; suggest changes or enhancements to existing procedures to ensure the team’s motions are aligned with the goals of customers and the business. Leverage internal tools, such as Salesforce,Tableau, Outreach, and Gong to ensure effective communication and impact assessment. About the team: As a Customer Success Manager, you will manage Melio’s most valuable customers, overseeing the strategic growth and retention of top-tier accounts. You will act as a consultant at key milestones to ensure long-term success, drive deeper platform usage, and identify new avenues for  expansion. Additionally, you will regularly surface customer feedback to internal stakeholders, including leadership, Product, Voice of the Customer, and Strategy teams to continue to enhance the platform. You will own the consolidation of this feedback as well as the packaging and presentation of the insights. About Melio USA:  Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. The annual base salary range for this position is $70,000 - $85,000 with an with an additional bonus component   Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA. 401K matching and stock options: Feel the investment of working at a hyper-growth startup. Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.  Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.  Food perks: Enjoy a weekly Seamless stipend  Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.  Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them. Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you’re here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To apply: https://weworkremotely.com/remote-jobs/melio-customer-success-manager

Headquarters: United States URL: https://coaching.com Customer Success Manager (UK) General Information     Department Customer Success Reports to Director of Customer Success Location Remote, UK Start Date Immediate Compensation £55,000 - £60,000 + quarterly performance bonus*   About Coaching.com Coaching.com is the platform powering the global coaching industry. Our technology helps organizations, coaching companies, and professional coaches manage and scale coaching, from program administration and coach management to participant engagement, reporting, and more. We work with leading organizations and coaching providers around the world to make high-quality coaching easier to deliver, manage, and scale. The Role We are looking for a proactive, commercially minded Customer Success Manager to own and strengthen relationships with our Enterprise customers and strategic partners. You will guide customers from onboarding and implementation through adoption, ongoing success, renewal, and expansion. Your goal is not simply to help customers use the Coaching.com platform. It is to understand what they are trying to accomplish and help them use our technology successfully to achieve it. You will work closely with senior stakeholders at leading organizations and coaching companies, becoming a trusted partner who understands their goals, anticipates challenges, identifies opportunities, and ensures they receive meaningful value from Coaching.com. This is an opportunity for someone who loves the intersection of technology, relationships, problem-solving, and business growth and wants to help shape an evolving Customer Success function within a growing SaaS organization. What You'll Own Customer Relationships & Success Serve as the primary strategic point of contact for a portfolio of Enterprise customers and partners. Develop a strong understanding of each customer's goals, use cases, stakeholders, and measures of success. Build trusted relationships with customer stakeholders, including senior and executive-level leaders. Proactively guide customers toward stronger adoption, engagement, and outcomes throughout their lifecycle. Onboarding, Training & Adoption Lead customer onboarding and platform implementation to create a strong first experience with Coaching.com. Deliver engaging virtual training, demonstrations, and enablement sessions for administrators and stakeholders. Help customers translate their business needs into effective platform workflows and practices. Monitor adoption and proactively identify opportunities to help customers gain greater value from the platform. Retention & Account Growth Own customer health and proactively identify risks before they become renewal concerns. Partner with customers throughout the lifecycle to support strong retention and successful renewals. Identify opportunities for account expansion, additional platform usage, and relevant Coaching.com solutions. Work collaboratively with Sales and internal teams to support expansion and cross-sell opportunities. Customer Advocacy & Product Partnership Represent the voice of the customer internally. Gather and synthesize customer feedback, needs, and recurring challenges. Partner closely with Product, Support, Sales, and other teams to improve both the platform and overall customer experience. Help identify patterns and opportunities that can improve the experience across the broader customer base. Customer Success Excellence Maintain accurate account information, activity, opportunities, risks, and next steps within our CRM and Customer Success systems. Use customer data, engagement signals, and business context to prioritize proactive outreach. Contribute to scalable Customer Success processes, resources, webinars, and customer education. Help us continually improve how Coaching.com delivers an exceptional customer experience. What We're Looking For 2+ years of experience in Customer Success, Account Management, or a similar client-facing role within a technology or SaaS organization. Experience managing ongoing B2B customer relationships, ideally including Enterprise accounts. Strong relationship-building skills and confidence communicating with senior and executive-level stakeholders. Excellent presentation, facilitation, and virtual communication skills. Ability to learn technology quickly and confidently guide customers through software workflows and solutions. Strong commercial awareness with an understanding of retention, expansion, churn, adoption, and account health. Proactive and highly organized, with the ability to manage multiple customers, priorities, and projects simultaneously. Comfortable using data and customer insights to identify risks and opportunities. Experience with CRM and customer communication platforms such as HubSpot and Intercom. Comfortable operating in a fast-moving environment where priorities evolve and team members take ownership beyond narrowly defined responsibilities. A genuine desire to become an expert in the Coaching.com platform and a trusted resource for customers. Self-directed and resourceful. You do not wait for a customer problem to become urgent before taking action. Bonus Points Experience working with Enterprise SaaS customers. Experience in HRTech, Learning & Development, coaching, talent development, or professional services. Experience working successfully within a distributed or remote team. Experience supporting software implementations, onboarding, or change management. How We Define Success Success in this role means your customers are not simply using Coaching.com. They are getting measurable value from it. You will help drive: Strong customer adoption and engagement Successful onboarding and implementation Healthy Enterprise relationships High retention and renewal rates Identification of expansion opportunities Strong customer advocacy and satisfaction Clear, actionable customer insights that improve our product and experience How to Apply Please send the following to careers@coaching.com with the subject line Customer Success Manager - UK: Your resume A short cover letterIn 2 to 3 paragraphs, tell us why you are interested in Coaching.com and what makes you a strong fit for this position. A short video introduction Part of this role involves interacting with senior executives, Enterprise partners, and prospective clients, primarily through virtual meetings. You should be confident, professional, and comfortable communicating on camera. Please record a short video of approximately 2 minutes answering the following questions: What is one thing you've learned about Coaching.com that stood out to you? Why are you excited about this opportunity? What strengths or experience would you bring that would help you succeed in this role? Upload your video to Google Drive and include a shareable link with your application. Please confirm that the sharing permissions allow our team to view it. Equal Opportunity Coaching.com is an Equal Opportunity Employer. Employment decisions are based on merit, competence, and qualifications without regard to race, color, religion, gender, pregnancy, national origin or ethnicity, veteran status, disability, age, sexual orientation, gender identity, marital status, or any other status protected by applicable law. To apply: https://weworkremotely.com/remote-jobs/coaching-com-customer-success-manager-uk

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