We're seeking skilled Backend Software Engineers at multiple levels to design and develop the core API services and backend systems that power InfiniteChoice's platform. You'll build cloud-native software solutions that serve millions of users, process billions in transactions, and provide the foundation for exceptional user experiences.

As a backend engineer, you'll own the complete development lifecycle for critical services - from architectural design through production deployment and monitoring. You'll work with modern programming languages and cloud-native technologies to build scalable, resilient systems that form the backbone of our growing platform.

We have multiple positions available at different experience levels:

• Software Engineer (3-5 years experience)

• Senior Software Engineer (5-8 years experience)

• Staff Software Engineer (8+ years experience)

Location: Remote - US based

• Design: Architect scalable API services and backend systems that meet business and technical requirements

• Development: Build high-performance services using Python, Go, Java, or similar modern programming languages

• Testing: Implement comprehensive testing strategies including unit, integration, and contract testing

• Deployment: Manage CI/CD pipelines and deploy services using cloud-native deployment patterns

• Monitoring: Implement observability, logging, and alerting for production services and performance optimization

• Design and implement RESTful APIs and GraphQL services with proper authentication, authorization, and rate limiting

• Build microservices architecture using containerization and orchestration platforms

• Develop event-driven systems with message queues, pub/sub patterns, and asynchronous processing

• Implement caching strategies, database optimization, and performance tuning for high-traffic applications

• Create serverless functions and cloud-native applications optimized for scalability and cost efficiency

• Design and develop distributed systems that handle high concurrency and large-scale data processing

• Build robust data pipelines and real-time streaming applications

• Implement security best practices including encryption, secure communication, and compliance frameworks

• Optimize database performance with proper indexing, query optimization, and data modeling

• Create automated backup, disaster recovery, and business continuity solutions

• Write clean, maintainable, and well-documented code following established best practices

• Participate in architectural discussions and technical design reviews

• Contribute to engineering culture and knowledge sharing

• Collaborate with other engineering teams to deliver integrated solutions

• Drive technical decisions that balance performance, scalability, maintainability, and development velocity

• Programming expertise: Strong proficiency in Python, Go, Java, or similar backend programming languages

• API development: Extensive experience building RESTful APIs, GraphQL services, and web services at scale

• Database proficiency: Hands-on experience with both SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis, Cassandra) databases

• Cloud-native development: Proven experience building applications designed for cloud environments - experience with GCP is a plus

• System design: Understanding of distributed systems, microservices patterns, and scalability principles

• Familiarity with AI-powered development tools (Cursor, Claude Code) is a huge plus.

• Independent execution with ability to own projects from conception to production deployment

• Proactive problem-solving with strong initiative in identifying and addressing technical challenges

• Quality-focused mindset with commitment to testing, code quality, and operational excellence

• Continuous learning approach to staying current with backend technologies and best practices

• Collaborative spirit with excellent communication and truly believe in teamwork

• Message systems: Experience with Apache Kafka, RabbitMQ, Google Pub/Sub, or similar

• Caching technologies: Redis, Memcached, or distributed caching solutions

• Search engines: Elasticsearch, Solr, or cloud search services

• Security: OAuth, JWT, encryption, and secure coding practices

• Performance optimization: Profiling, load testing, and performance tuning techniques

• Bachelor's degree in Computer Science, Engineering, or equivalent professional experience

• Strong analytical and systematic problem-solving skills

• Ability to work effectively in fast-paced, evolving environments

• Passion for building robust, scalable backend systems

• Commitment to operational excellence and system reliability

• Work with cutting-edge cloud-native technologies and architectural patterns

• Access to AI-driven development tools and emerging backend technologies

• Build systems that serve millions of users and process billions in transactions

• Direct impact on platform scalability, performance, and reliability

• Opportunity to create lasting engineering culture and operational excellence

• Remote-first culture with in-person meeting on need basis

• Collaborative environment with smart, passionate engineers and cross-functional teams

• Competitive compensation, equity participation, and comprehensive benefits

Join our team of passionate engineers building the backend systems and APIs that power millions of user experiences. If you're a self-driven developer who loves system design, values end-to-end ownership, and wants to work with modern cloud-native technologies at scale, we'd love to hear from you.

InfiniteChoice was founded to help people find the experiences they want simply and effortlessly. We leverage a new type of business model and platform that uniquely applies automation and technology to solve the challenges of scale and complexity in experience discovery.

Existing business and marketing technologies can no longer handle the demands of connecting millions of consumers with vast inventories of experiences across a fragmented, global marketplace of people, partners, and providers.

Our mission is to disrupt this status quo by creating seamless connections between consumers and experiences. We're just at the beginning of this journey, but our approach is working: we've helped over 275 million visitors connect to millions of experiences, generating over $2 billion in revenue for our brands and partners.

PHC Global was founded in 2020 by Dr. Charity Dean with the mission to build a commercial-grade global biosecurity intelligence platform operating across commercial, defense, and civilian enterprises. This effort was born from the recognition that technological advancements in machine learning and artificial intelligence could generate this entirely new capability at speed and scale to detect major global biorisks such as new disease outbreaks and bioterrorism threats.

PHC Global’s software platform provides anticipatory and predictive intelligence of global biorisks through its proprietary data, AI/ML tools, and unparalleled public health expertise, effectively replacing a significant amount of human vigilance and manual data gathering in order to give organizations easy-to-understand, actionable recommendations. 

PHC’s world-class team includes experts in technology, machine learning, epidemiology, and global security. We are a tight-knit team passionately committed to making the world safer from biological risks and face challenges with our core values of humility, optimism, and integrity.

Job Title: Senior AI Engineer
Location: Remote
Type: Full-Time

Summary statement

We are seeking a Senior Machine Learning Engineer who loves solving complex challenges and
making a difference. You’ll join a diverse team of epidemiologists, engineers, data scientists,
front-line disease controllers, and national security practitioners. We are deploying technology to
deliver biothreat intelligence to more rapidly detect, characterize, and attribute emerging
biological threats, including naturally occurring and biologically engineered threats.

You’ll own the vision for expanding our AI capabilities, refine our AI architecture, and develop
forecasting and anomaly-detection models that directly inform critical health and defense
decisions. We value bias toward action, collaboration, continuous learning, empathy, and
making a real-world impact.

Responsibilities

• Develop and refine approaches to anomaly detection, correlation, forecasting, and
  modeling/simulation for biological threats
• Explore both traditional and novel techniques to reveal hidden patterns, potentially with
  some of the following techniques:
  • Use statistical models like ARIMA and Prophet to establish clear baselines for
    trend and seasonality
  • Experiment with deep learning models like LSTMs or TCNs to pick up on subtle
    changes in time series data
  • Detect anomalies that could indicate emerging disease clusters
  • Quantify uncertainty so our partners can make confident, risk-aware decisions
• Develop RAG and Agentic AI systems for Biological Threat Detection
  • Fine-tune, test, and deploy large language models (LLMs)
  • Design and implement retrieval-augmented generation (RAG) pipelines for
    domain-specific applications
  • Design and implement agentic AI systems to flexibly orchestrate threat-specific
    AI/ML tool chains
  • Optimize prompts and perform context engineering to improve model accuracy
    and performance
  • Use evaluation frameworks to benchmark model accuracy and performance
• Build pipelines to ingest, clean, and validate structured and unstructured data sources
  (sequencing files, sensor feeds, lab reports, case and hospitalization data), ensuring
  high-quality inputs for models
• Containerize models and services with Docker and Kubernetes, automate deployment,
  and monitor model performance
• Collaborate with Epidemiologists to build domain specific LLM prompts
• Work directly with customers to understand their problem space, deploy AI/ML tools, and
  iterate with them to ensure their mission needs are met
• Expect to interact with customers to provide engineering solutions with potential travel to
  on-site interactions with the customer

Experience & Qualifications

• Bachelor’s or Master’s in Data Science, Computer Science, Statistics, or related field
• 3+ years building, working with, and shipping ML models in production
• 5+ years general software development experience
• Strong understanding and experience in data modeling, algorithms, and data
  transformation techniques
• Strong Python skills
• Solid foundation in statistics, probability, and time-series analysis
• Experience with relational and vector databases
• Familiarity with AWS and/or GCP
• Comfortable with Docker, Kubernetes, Git, CI/CD pipelines, and RESTful APIs
• Experience with RAG architecture and LLM integrations
• Curious, proactive, and collaborative
• Excellent communicator, able to explain technical concepts to diverse audiences
• Willingness to embrace moving fast, being insatiably curious, embracing uncertainty and
  having a personal desire to improve other peoples’ lives
• Security clearance-eligible

WHO WE ARE

The team supports remote-first employment and candidates from anywhere in the US are
welcome to apply. PHC Global is an equal opportunity employer, drug-free workplace, and
complies with ADA regulations as applicable. All applicants are considered for all positions
without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national
origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic
information, marital status, ethnicity, alienage or any other protected classification, in
accordance with applicable federal, state, and local laws.

COMPENSATION AND BENEFITS
Total compensation includes salary and stock option grants. The salary range for this position is
between $170,000 and $220,000 and individual pay is determined by job-related skills,
experience, and relevant education or training. PHC offers a comprehensive benefits package
including medical, dental and vision insurance, wellbeing offerings, 401K, unlimited PTO, paid
holidays, and a work from home stipend. PHC covers 100% of medical premiums for employees
and 50% of medical premiums for dependents.

PHC Global is proud to be an Equal Opportunity Employer.

• Human Resources:

• Oversee HR information management across the organization, ensuring accurate employee records and personnel files.
• Manage the talent acquisition process, including recruitment, interviewing, hiring, onboarding, and orientation of new staff.
• Prepare and update job descriptions in collaboration with department leaders.
• Conduct position and pay research, support compensation decisions, and assist with administering the company’s pay structure, including preparation of total compensation statements for employees.
• Support employee performance management processes, including evaluations, documentation, and coaching.
• Coordinate employee training and development initiatives to support both onboarding and ongoing professional growth.
• Coordinate employee recognition efforts, ensuring consistent acknowledgment of staff contributions.
• Act as the primary point of contact for employees regarding HR and payroll needs, including benefits, leaves of absence, policies, payroll questions, and employee relations.
• Provide guidance on employee relations issues, investigating and documenting concerns as assigned, and escalating high-level matters to the Director of Business Operations when appropriate.
• Administer employee benefits programs and leave of absence processes, including annual open enrollment.
• Ensure compliance with federal, state, and local employment laws and regulations; recommend, update, and communicate HR policies, procedures, and the employee handbook to reflect current requirements and best practices.
• Coordinate and prepare mandatory government filings and compliance reporting, including but not limited to EEO, ACA, and other state/federal employment reports.
• Maintain accurate and compliant employee record retention in accordance with federal and state laws; prepare for and support internal and external audits.
• Develop, present, and distribute company-wide communications, ensuring clarity and consistency of messaging.
• Maintain current knowledge of HR best practices, payroll regulations, and employment law.
• Serve as the organization’s Safety Coordinator, ensuring OSHA and other regulatory compliance including maintaining safety training records, documentation, and track mandatory compliance training for all staff.
• Promote a positive and respectful workplace culture that supports the company’s mission and values.
• Maintain integrity, security, and functionality of the HRIS, serving as the system administrator for HR and payroll data.
• Payroll:

• Administer monthly payroll processing in HRIS with accuracy and timeliness, ensuring all wages, salaries, bonuses, overtime, deductions, and adjustments are processed correctly.
• Maintain up-to-date payroll records and employee information in the HRIS, including new hires, terminations, pay rate changes, garnishments, and tax withholdings.
• Reconcile payroll data to ensure accuracy prior to submission and coordinate with Finance to resolve discrepancies.
• Prepare and reconcile payroll reports for management, auditors, and government agencies; partner with Finance on quarterly and year-end reporting, tax filings, and reconciliations.
• Monitor compliance with wage and hour laws, payroll tax regulations, ACA reporting requirements, and filing deadlines.
• Serve as the primary liaison with the company’s HRIS representative, troubleshooting and resolving payroll and system issues.
• Recommend and implement payroll process improvements to enhance efficiency, accuracy, and compliance.

1. Federal, state, and local employment laws and regulations, including FLSA, FMLA, ADA, EEO, and ACA.
2. Oregon-specific employment laws and compliance requirements.
3. Human Resources best practices across recruitment, onboarding, performance management, and employee relations.
4. Payroll administration, benefits programs, and reporting requirements.
5. HRIS, payroll, and applicant tracking systems (ATS).

1. Develop, interpret, and implement HR policies, procedures, and processes.
2. Accurately administer payroll and benefits while ensuring compliance with deadlines.
3. Manage employee relations matters with professionalism and escalate appropriately.
4. Coordinate and lead recruiting, onboarding, and training efforts.
5. Communicate complex HR and payroll information clearly to employees and leadership.
6. Maintain organized HR and payroll records in accordance with retention laws.

• Strong interpersonal and communication skills (verbal, written, and public speaking).
• Ability to build trust, maintain confidentiality, and act with integrity.
• Organizational and time management skills with attention to detail.
• Problem-solving, critical thinking, and conflict resolution skills.
• Flexibility, adaptability, and resilience in managing multiple priorities.
• Proficiency in HRIS, ATS, and payroll systems, with the ability to learn new technology quickly.

• Bachelor’s degree in Human Resources, Business Administration, Management, or a related field; or an equivalent combination of education and experience.
• SHRM-CP or SHRM-SCP, or other HR certification is highly desired.

• Minimum of 3 years of professional experience in Human Resources, Payroll, or a related administrative function.

• Demonstrated knowledge of federal and state employment laws, regulations, and compliance requirements.
• Experience administering payroll through an HRIS (ADP, Paycom, Paychex, or similar system).
• Strong interpersonal, organizational, and communication skills with the ability to maintain confidentiality and handle sensitive information.
• Must have a dedicated workspace free from distractions with consistent and reliable high-speed internet access for teleconferencing.
• Able to adequately meet legal requirements for performing this position.
• Ability to pass required background checks.
• Employees must live in Oregon, Washington, Idaho, or Arizona.

1. Full time, salary exempt position.
2. Distance Learning Solutions, Inc. will pay 100% family premium for family Major Medical, Dental, Vision, and Life Insurance.
3. Distance Learning Solutions, Inc. is not a PERS employer but does contribute a % of salary to the 401(k) Profit Sharing Plan.  

• Location: Remote Office
• Frequency of travel:  Occasional travel may be required to various sites for meetings, trainings, and conferences; assigned locations will vary and may require overnight stays.
• Light physical activities and efforts required for working in an office environment.

Email is unlike any other medium in the world. With just an address, anyone can talk to anyone, no matter their location, status, or class. It’s democratized access, it’s a sacred privilege, and it’s worth protecting at all costs.

Resend is building the most accessible email platform for developers. As we’ve grown to over 15K customers and continue to onboard thousands of new users every day, the pressure of maintaining a safe place for good senders continues to build up.

As the first Data Scientist on our Trust & Safety squad, you will wear many investigative hats— identifying abuse patterns, designing purpose build data sets, and developing models that prevent harmful users and enable good senders and scale.

In this role, you will…

• Facilitate a novel, zero-friction approach to email sending

• Investigate the root-causes of anomalies and gang attacks

• Analyze signal effectiveness: precision, recall, drift, overlap, etc

• Consult with data engineering to shape purpose-built data pipelines

• Deeply understand and stay up to date on email abuse vectors and trends

• Build dashboards and alerts for real-time visibility into behavior and policy violations

• Build machine learning models to prevent abuse at scale with zero false-positive budget

Who You Are..

• Fluent in SQL and Python (Javascript is a plus)

• Completed a relevant scientific or mathematical degree

• Proven ability to productize algorithms for real-time systems

• You thrive in ambiguity and can build frameworks out of thin air

• Great communicator that can explain complicated models to non-data folks

• +2 years of professional experience in relevant role working with massive data sets

Learn more about how we work in Trust and Safety:

• https://resend.com/philosophy

• Trust & Safety investment blog post

• https://resend.com/handbook/success/what-is-our-philosophy-for-anti-abuse

• https://resend.com/handbook/engineering/what-is-our-tech-stack

About Resend

We are building the modern email sending platform for developers- we care deeply about quality, creating for everyone and building in the open. What started as an open source project in 2022, now onboard nearly thousands of users every day sending billions of emails.

Our fully remote team of over 25 humans spans 7 countries.. and counting. We’re backed by a16z, Y Combinator, Basecase and other top investors.

Read about how we work, how we hire, and what we value here.

At Oversee, we are reimagining how corporate travel is managed.

Our cutting-edge technology and machine learning solutions replace the outdated, manual processes that slow companies down — unlocking cost savings, efficiency, and smarter decisions.

We bring together travel analytics and actionable insights, giving global enterprises a clear view of their spend and the tools to continuously improve their programs.

We’re growing fast, with exponential YoY revenue growth and partnerships with some of the world’s largest Fortune 500 companies.

If you are looking for a dynamic, fast-paced, and positive environment — and want to help solve a $17B global problem — Oversee is the place to build, grow, and make an impact.

Why join us?

As a Delivery Manager, you’ll be part of the team that makes our products come to life — coordinating between product, engineering, and client-facing teams to ensure every integration, configuration, and rollout happens smoothly.

If you love organizing chaos, working in a technical environment, and seeing projects move from idea to delivery — this is the place for you.

Come shape the future of business travel with us!

This is a remote role in Poland.

What you’ll do:

• Manage and coordinate delivery projects, from configuration to post-launch hypercare;
• Act as the bridge between Product, Engineering, and Account Management, keeping everyone aligned on timelines, priorities, and next steps;
• Support existing client expansions (e.g. adding new features or regions) and smaller internal implementation efforts;
• Maintain project documentation — ensuring Jira boards, trackers, and notes are always up to date;
• Identify risks and escalate blockers early, keeping delivery timelines on track;
• Help ensure that every project — no matter how small — delivers a great experience to our clients and internal stakeholders.
  

About you:

• 3–4 years of experience in project or implementation management;
• Travel tech or TMC background is a must — you understand GDS/NDC systems, airline workflows, and travel terminology;
• Comfortable working in a technical environment — able to follow discussions about APIs, data flows, or configurations (no coding required);
• Proficient with project management tools like Jira, Monday.com, or Wrike;
• Highly organized, detail-oriented, and able to manage multiple priorities simultaneously;
• Strong communicator — written and verbal — with a collaborative, no-ego attitude;
• Proactive and resourceful — takes ownership, follows up, and doesn’t let things slip;
• Fluent in English (our working language).

We are proud to be an equal opportunity workplace.

We provide employment opportunities without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.

Join us on our mission to reinvent how companies manage travel.

At Oversee, we’re leading the way in travel spend optimization, transforming how business travel is managed for companies around the world.

Our AI-powered technology combines the latest in price assurance, advanced travel analytics, AI Agents and reporting tools to give organizations a complete view of their travel spend. The result? Teams can save money, move faster, and deliver a smoother travel experience for their people.

We’re not just building software — we’re revolutionizing an industry and shaping the future of business travel.

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The SEO Analyst is a customer-facing role that focuses on providing expertise and strategic consulting to Simpleview’s search engine optimization (SEO) clients. They focus on growing traffic and conversions through SEO and conversion rate optimization (CRO), strong content recommendations that are implemented by our team of writers, and site navigation, but may also occasionally provide guidance in paid media and other digital marketing campaigns. SEO Analysts support their clients by understanding their digital marketing objectives, conducting research and analysis, monitoring performance and providing recommendations to improve website traffic and meet client goals. The SEO Analyst accurately understands the client’s goals and objectives and effectively communicates that information to others within the organization. This full time, permanent, remote position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be elegible for consideration.

• Account Management and Customer Service
• Manages SEO, CRO, and content services for all assigned accounts, to include meeting all service level agreements.
• Conducts phone and face-to-face consultation, reporting, and training with clients. Delivers presentations.
• Educates clients about SEO and CRO, and content including best practices. Provides recommendations for better results.
• Manages client communications and scope changes during project execution. Provides professional feedback and guidance when unreasonable demands are made.
• Reviews and responds to clients without delay and with complete answers.
• Assists customers with technical implementations.
• Creates and maintains positive client relationships and high level of client satisfaction.
• Identifies and communicates upsell and cross-sell opportunities.
• SEO Research and Analysis
• Conducts thorough on-page optimization and site health checks.
• Analyzes data trends and organic performance, develops strategic SEO plans and conducts SEO activities to attain high visibility on search engines.
• Implements creative ways to improve organic results and works closely in a consultative role with the clients and SEO team.
• Explains SEO performance issues to clients in ways that are clear, understandable, and valuable.
• Report Creation and Presentation:
• Utilizes Google Analytics, Search Console, SEMRush, and other platforms to review SEO performance and provide descriptive, predictive and prescriptive analyses.
• Provides complete and correct monthly and quarterly reports by the 10th business day of the following month. Ensures delivery of all reports at least 48 hours prior to client call.
• Conveys analysis and recommendations in the report that are useful and unique to the client.
• Ticket Completion
• Properly executes and produces all contracted items within an SEO project’s stated scope of work.
• Thoroughly reads, understands, and completes assigned tickets quickly without compromising quality.
• Creates and submits detailed tickets to SEO Specialists, developers or other departments for support when necessary.
• Reviews tickets when complete and checks for accuracy before closing the ticket.
• Self-manages ticket queue and assigns tickets as necessary for issues that arise, including new page optimizations.
• Develops and executes annual SEO Account Plan items on time and paces accounts appropriately.
• Conversion Rate Optimization
• Ideates and executes data-driven A/B tests and optimization strategies for client websites.
• Utilizes Growthbook, Google Analytics, and Google BigQuery for reporting. Analyzes test results and data to make informed decisions to meet client website goals.
• Works with client to implement winning strategies across client’s website.
• Content Recommendations
• Hosts an initial onboarding call to include a member of Simpleview’s content team to present the offering and answer any questions prior to recommendations being implemented.
• Communicates with clients to understand their highest needs and goals to develop content recommendations to publish live on the site.
• Conducts thorough keyword research to ideate, present, and ticket out content according to engagement level.
• Plans, presents, and tickets out content recommendations within the confines of engagement deliverables.
• Technical SEO
• Applies common SEO tools with confidence, including Google Analytics, Google Tag Manager, Google Keyword Planner, Google Search Console, SEMrush and Growthbook to assess SEO performance.
• Assists with the creation and implementation of meta, H1s, and on-page optimizations.
• Reviews tickets including site health scans and takes appropriate action for internal or external communication. Items include broken links, duplicate content, and crawl errors, among others.
• Professional Knowledge
• Displays up-to-date knowledge of SEO and digital marketing techniques, trends, and developments.

• Demonstrates a strong background with Google Analytics and other digital SEO tools like Google Search Console, SEMRush, Mouseflow, Screaming Frog and MOZ, among others.
• Develops and executes search engine optimization initiatives to drive incremental search traffic.
• Exercises critical thinking to conduct thorough analysis that results in actionable insights.
• Is passionate about SEO and remains knowledgeable about trends and best practices.
• Communicates clearly, effectively and persuasively in both written and verbal forms.
• Exercises good judgment to take smart action and solve problems, does not require constant oversight, does more than the bare minimum and performs under pressure.
• Maintains high standards and provides work that is professionally composed and free of error.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employeepopulation

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.

• Private health, vision, dental and life insurance – Comprehensive coverage for you and your family.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

• Paid Parental Leave - For both birthing and non-birthing parents.

• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

We are ODILO: a fast-growing edtech company with a mission to democratize access to high-quality education and provide educational technology solutions to help our users reach their full potential.

Through our solutions, we provide access to millions of digital content items from the world's best providers and, using educational technology and Artificial Intelligence, enabling any organization to create its own unlimited learning ecosystem.

Odilo partners with hundreds of institutions worldwide  including governments, schools, libraries, universities, companies, and startups to provide access to its Unlimited Learning Ecosystem. Through these collaborations, millions of users in over 50 countries enjoy truly personalized and continuous learning experiences.

Our team is truly international (19+ nationalities) with the best talent across the education, media, content, and technology sectors.

As a Customer Support Technician, you will report directly to the Head of Support Team and be part of the Customer Service at ODILO. Your primary responsibilities will be in the Digital Library and Learning Ecosystems areas.

We are working on achieving a critical mission: Creating equality in education by making the highest quality digital content seamless, accessible, and affordable to all.

Help everyone reach their full potential by providing personalized and intelligent unlimited learning experiences during their whole life.

What you will do at ODILO

• Provide first-level technical assistance via email, chat, phone, and ticketing systems to users and clients.
• Execute and resolve simple support tickets following established procedures.
• Deliver clear, accurate, and empathetic responses to user inquiries, ensuring a positive customer experience.
• Identify and document recurring issues, escalating incidents appropriately to higher support levels.
• Respect service-level targets for first response and collaborate with teammates to ensure timely resolution.
• Contribute to the knowledge base by documenting resolutions and frequently asked questions under supervision.

The ideal candidate will bring:

• Bachelor's Degree in Information and Communication Technologies (ICT), IT Systems, or related fields.
• Fluent level of English (spoken and written).
• A tech-savvy mindset — passionate about technology, digital tools, and continuous learning.
• Good communication and interpersonal skills, with empathy and attention to detail.
• Basic understanding of web platforms and online applications.
• Strong problem-solving ability and good organizational skills.
• Team player with a customer-oriented attitude and the ability to follow processes precisely.

What would make us happy:

• Basic knowledge of software troubleshooting, digital ecosystems, or cloud-based applications.
• Previous experience in remote work environments or international support teams.
• Experience or interest in Digital Content Management, Learning Platforms, or Library Systems.
• Familiarity with helpdesk tools such as Zendesk, Jira, Confluence, or similar.
• English level B2

What we offer:

Working at Odilo is about being part of a lifelong learning culture, where everyone has the chance to take on challenges and participate in the growth of the company.

But we also offer:

• A unique and challenging job in an informal, creative and ambitious work environment.
• Access to unlimited ebooks and learning materials through our digital library, physical learning spaces in our offices, and knowledge collaboration through book clubs.
• Work 100% remote.
• A salary commensurate with qualifications and experience.

…And more! 

Sounds like a mission made for you? Then we need to talk!

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*ODILO is an entity committed to Diversity and Inclusion, which is why it accepts the presentation of candidatures without bias.