We are seeking a compassionate, organized, and professional Chat Support Clerk to join our growing remote team at Positive Behavior Steps. In this role you will serve as a key point of digital contact for our clients, families, and partners providing timely, accurate, and empathetic support through our live chat platform. Your communication skills, attention to detail, and genuine passion for helping others will directly reflect the mission and values of our organization.Location: United States (Remote).Key ResponsibilitiesRespond promptly and professionally to inbound client and family inquiries via live chat.Provide accurate information about Positive Behavior Steps' programs, services, and support offerings.Assist clients and families with appointment scheduling, service inquiries, and program navigation.Process and document incoming chat requests, service orders, and client information accurately.Resolve client concerns and complaints with empathy, patience, and professionalism.Accurately log all chat interactions and maintain up-to-date client records in the CRM system.Coordinate with clinical, administrative, and operations teams to escalate and resolve complex client needs.Follow up with clients to confirm resolution and ensure overall satisfaction.Maintain up-to-date knowledge of Positive Behavior Steps' programs, policies, and behavioral health resources.Identify opportunities to improve the client experience and communicate feedback to management.Handle all client information with the highest level of confidentiality and in compliance with HIPAA and applicable privacy regulations.Meet or exceed performance targets including response time, resolution rate, and client satisfaction scores.Provide additional clerical and administrative support to the team as required.Qualifications & SkillsHigh school diploma or equivalent required; degree or certification in healthcare, behavioral health, communications, or a related field is a plus.0–2 years of experience in customer service, chat support, clerical work, or a healthcare related role.Excellent written communication skills with a warm, empathetic, and professional tone.Strong multitasking ability with the capacity to manage multiple chat conversations simultaneously.Proficiency with live chat platforms, CRM software, and Microsoft Office Suite.Excellent typing speed and accuracy with a minimum of 40–50 WPM.Knowledge of behavioral health, mental health, or social services is highly desirable.Strong problem-solving skills with a genuine passion for client satisfaction and well-being.Comfortable discussing behavioral health topics in a professional, sensitive, and supportive manner.Reliable, self-motivated, and able to work independently in a remote environment.Ability to handle sensitive client information with discretion and in full compliance with HIPAA standards.Genuine passion for making a positive impact in the behavioral health community.Bilingual skills are a welcome bonus.What We OfferCompetitive salary with performance-based incentives.Comprehensive health, dental, and vision benefits package.Paid time off and company holidays.Flexible remote work schedule.Specialized training and onboarding support in behavioral health operations.Opportunities for career growth and advancement within the organization.A compassionate, inclusive, and mission-driven work environment.Ongoing professional development and continuing education opportunities.Employee wellness programs and work-life balance initiatives.Equal Opportunity EmployerPositive Behavior Steps is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace where every team member feels valued, respected, and empowered to make a meaningful difference in the lives of those we serve.About PBX StepsPBX Steps was established in an effort to increase the amount of support to the special needs' population, as individuals with Autism and other developmental disabilities are often limited to resources that support them in overcoming barriers at home and within their community. We advocate for our clients by providing quality support with trained staff, and by assisting families that may be overwhelmed by the challenges of raising a child with developmental delays.

This role is perfect for a motivated and creative developer who is passionate about building exceptional digital experiences and eager to grow in a fast-paced, healthcare-focused environment. You’ll collaborate closely with designers, marketers, and developers to create high-quality web solutions for healthcare and medical clients.If you enjoy front-end development, modern web technologies, and turning ideas into engaging user experiences, we’d love to hear from you.Key ResponsibilitiesFront-End DevelopmentBuild and maintain responsive, user-friendly websites and interfaces for healthcare and medical clients.Convert UI/UX designs into clean, scalable, and reusable front-end code.Support the development of landing pages, websites, and digital marketing assets.Collaboration & TeamworkWork closely with designers, marketers, and project managers to deliver seamless user experiences.Assist with implementing front-end improvements related to SEO, CRO, and website performance.Website OptimizationOptimize websites for speed, responsiveness, and cross-browser compatibility.Ensure websites function smoothly across desktop, tablet, and mobile devices.Follow accessibility and usability best practices.CMS & Website MaintenanceMaintain and update websites built on CMS platforms such as WordPress.Implement content updates, layouts, and page templates based on client and internal requirements.Quality Assurance & DebuggingIdentify and resolve front-end bugs and UI inconsistencies.Test websites and features across multiple browsers and devices to ensure reliability.Learning & GrowthStay current with modern front-end technologies, frameworks, and industry best practices.Participate in code reviews and actively learn from senior developers and team feedback.ExperienceRequired Qualifications0–2 years of front-end development experience (internships, freelance work, and personal projects are welcome).Experience building real-world websites or web applications is a plus.EducationBachelor’s degree in Computer Science, Software Engineering, Web Development, or a related field — or equivalent practical experience.Technical SkillsStrong understanding of HTML5, CSS3, and JavaScript.Familiarity with responsive and mobile-first development principles.Basic knowledge of front-end frameworks or libraries such as React or Vue is a plus.Experience with WordPress or similar CMS platforms is preferred.Understanding of SEO-friendly front-end practices.Tools & TechnologiesFamiliarity with version control systems such as Git.Experience working with design collaboration tools like Figma or Adobe XD.Basic understanding of performance optimization and browser compatibility.Soft SkillsStrong attention to detail and problem-solving abilities.Good communication skills and ability to collaborate in a remote team environment.Positive attitude toward learning, feedback, and professional growth.Strong time management and organizational skills.Preferred QualificationsExperience with Tailwind CSS, Bootstrap, or similar CSS frameworks.Basic understanding of accessibility standards (WCAG).Exposure to healthcare, medical, or regulated industries is a plus.Familiarity with JavaScript tooling and front-end workflows.Fluent English communication skills; Arabic is a strong advantage.Why Join PulseMediaNL?Competitive CompensationCompetitive salary based on experience and skills.Paid holidays and time off based on your country of residence.Professional GrowthMentorship from experienced developers and designers.Opportunities to grow into mid-level front-end or full-stack development roles.Hands-on experience with international healthcare and digital marketing projects.Fully Remote EnvironmentWork remotely from anywhere in the MENA region.Flexible working hours that support work-life balance.Collaborative remote-first culture with modern tools and workflows.Supportive & Innovative CultureJoin a creative and forward-thinking team that values innovation, quality, and collaboration.Work in an environment that encourages continuous learning and professional development.Meaningful WorkHelp build digital solutions that positively impact healthcare and wellness industries across local and global markets.How to ApplyIf you’re a motivated Junior Front-End Developer based in the MENA region and excited to grow your career within a healthcare-focused digital agency, we’d love to hear from you.Please submit your resume and portfolio (if available).We are an equal opportunity employer. We welcome applicants from all backgrounds and value diverse perspectives and experiences.

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