Headquarters: Summary:We are seeking an experienced Python Backend Developer to design, build, and deploy scalable AI-powered applications using Retrieval-Augmented Generation, large language models, and agentic AI frameworks. The role will focus on delivering a production-grade RAG system and AI chatbot that can securely integrate with enterprise data, APIs, databases, and cloud services.General information:The organization is developing an AI-powered platform and requires an experienced individual contributor to build its RAG architecture and conversational AI capabilities. The developer will work closely with a distributed team and should be available for several hours of overlap with US working hours.The project involves designing AI systems that go beyond basic prompt engineering, including multi-step workflows, autonomous agents, vector search, knowledge retrieval, memory management, and tool integration. The solution must be scalable, secure, observable, and suitable for production use.The technology environment includes Python, FastAPI, large language models, LangGraph, LangChain, vector databases, Azure AI services, AWS, Docker, Kubernetes, and microservice-based architectures.Task and deliverables:Design the end-to-end architecture for a scalable RAG system and AI chatbot.Develop Python backend services, REST APIs, and microservices using FastAPI or similar frameworks.Build document ingestion, chunking, embedding, indexing, retrieval, and reranking pipelines.Implement vector search solutions using Azure AI Search or comparable vector databases.Design autonomous AI agents capable of planning, reasoning, tool usage, and decision-making.Develop multi-step AI workflows using LangGraph, LangChain, CrewAI, AutoGen, or similar orchestration frameworks.Integrate commercial and open-source LLMs, including Azure OpenAI, OpenAI, Anthropic Claude, Gemini, and comparable models.Implement conversation memory, session management, context management, and agent collaboration patterns.Connect AI workflows with APIs, databases, enterprise systems, and external tools.Develop asynchronous, high-performance services capable of handling concurrent AI workloads.Implement prompt management, structured outputs, guardrails, fallback logic, and model evaluation processes.Establish logging, monitoring, tracing, observability, security, and error-handling standards.Containerize and deploy AI services using Docker, Kubernetes, Azure, or AWS.Translate business requirements into technical designs, delivery milestones, and production-ready AI solutions.Collaborate with the wider team while independently owning architecture and implementation decisions.Required experience:Required: 8 or more years of professional Python backend development experience.Required: Strong experience designing REST APIs, microservices, asynchronous services, and distributed backend systems.Required: Hands-on experience building production-grade RAG applications.Required: Strong understanding of embeddings, document chunking, semantic search, vector indexing, retrieval strategies, and reranking.Required: Hands-on experience developing AI agents and multi-step LLM workflows.Required: Experience with agentic AI frameworks such as LangGraph, LangChain, CrewAI, AutoGen, or comparable platforms.Required: Experience integrating LLMs through OpenAI, Azure OpenAI, Anthropic Claude, Gemini, or open-source model APIs.Required: Ability to design AI architecture beyond basic prompt engineering.Required: Experience integrating AI applications with APIs, databases, data pipelines, and enterprise systems.Required: Experience implementing security, monitoring, logging, tracing, and observability for production services.Required: Experience deploying containerized applications using Docker and cloud platforms such as Azure or AWS.Required: Ability to independently translate business requirements into scalable technical solutions.Required: Strong communication and collaboration skills in a distributed working environment.Required: Availability for several hours of overlap with US working hours. To apply: https://weworkremotely.com/remote-jobs/toptal-python-backend-development-talent-with-rag-and-agentic-ai-experience

Headquarters: We are looking for experienced personal finance professionals to support the training and evaluation of AI models. You should have hands-on experience advising individual clients or households on real-world financial decisions.Areas of ExpertiseWe are seeking talent with experience in one or more of the following:Personal Tax: Individual tax returns (1040), tax planning, capital gains, self-employment and quarterly taxesInvestments & Retirement: Portfolio management, asset allocation, 401(k), IRA/Roth, rebalancing and Social SecurityFinancial Planning: Budgeting, cash flow, debt, financial goals and comprehensive household planningEstate Planning: Estate/gift tax, trusts, beneficiary planning and fiduciary accounting (non-attorney roles)Debt & Life Events: Student loans, mortgages, credit cards, home affordability and 529/college planningEquity Compensation & Self-Employed Finances: RSUs, stock options, ESPPs and freelancer/self-employed financesIdeal CandidatesUS-based professionals with direct experience advising individuals or households5+ years of relevant experience preferredCredentials such as CFP, CPA, EA, PFS or CTFA are a plusComfortable explaining financial concepts and evaluating real-world personal finance scenariosExperience working with everyday/middle-income households is especially valuable To apply: https://weworkremotely.com/remote-jobs/toptal-expert-crowd-personal-finance-consultants-for-ai-model

Headquarters: We are seeking a Senior Software Engineer to build and scale production-grade AI-powered financial products. This is a hands-on engineering role focused on backend platform development, AI integration, and distributed systems. The ideal candidate has strong experience with TypeScript, Python, cloud-native architectures, and applying LLMs in real-world production environments.General InformationOur client is a fast-growing, Series A-backed AI company delivering agentic AI solutions to banks and credit unions. Their platform is already serving over 100 financial institutions and more than 10 million end users.The Senior Software Engineer will work closely with the VP of Engineering, CTO, and CEO to design, build, and operate scalable backend services and AI-powered applications. This role combines platform engineering with practical AI implementation, requiring an engineer who enjoys building production systems rather than conducting AI research.Tasks and DeliverablesDesign, develop, and maintain scalable backend services powering AI-driven financial products.Own technical decisions across system architecture, APIs, data models, performance, security, and reliability.Build backend applications using TypeScript and Python, while contributing to frontend functionality with JavaScript when needed.Integrate LLMs and agentic AI capabilities into production software.Design and implement distributed, cloud-native systems with strong observability and operational excellence.Define engineering best practices around code quality, testing, deployment, and incident response.Collaborate closely with product, design, data, and engineering leadership to deliver customer-facing features.Utilize modern AI development tools to improve engineering productivity and software quality.Required Experience5+ years of professional software engineering experience building production-grade applications.Strong proficiency in TypeScript and/or Python.Experience designing scalable backend systems, APIs, and distributed architectures.Strong knowledge of cloud platforms such as AWS or GCP.Hands-on experience integrating Large Language Models (LLMs) into production applications.Experience with prompt engineering and applying AI to solve real business problems.Strong understanding of software architecture, scalability, performance optimization, reliability, and security.Experience working in fast-paced product environments with significant technical ownership.Bachelor's degree in Computer Science or related discipline.Preferred ExperienceConversational AI, Agentic AI, NLP, or dialogue systems.Fintech, banking, or regulated industry experience.Startup experience building products from early stages through scale.Experience with observability, CI/CD, Kubernetes, Docker, and modern DevOps practices.Familiarity with AI developer tools such as Cursor or Claude Code.Engagement HighlightsBuild production AI systems used by millions of banking customers.Work directly with executive engineering leadership on high-impact technical initiatives.Hands-on engineering role with ownership across architecture, implementation, and delivery.Opportunity to combine backend engineering expertise with practical LLM and agentic AI development.Join a profitable, AI-first company building the next generation of intelligent financial services. To apply: https://weworkremotely.com/remote-jobs/toptal-senior-software-engineer-for-ai-powered-banking-platform

Headquarters: Brighton, UK URL: https://betterproposals.io/ Are you “the one”? We're looking for a Junior SEO Specialist to join our growth team. You’ll work directly with the Growth Manager and help with everything SEO related, from keyword research and internal linking to technical SEO, content planning and link building.This is a junior role, but not a trainee position. You should already understand the basics, know your way around the usual SEO tools and be ready to work on a real website.You will not be expected to know everything. You will be expected to learn as much as possible and figure things out. What does the job look like? The role covers most areas of SEO, including: Researching keywords and identifying new opportunities Reviewing existing pages and recommending improvements Finding and implementing internal linking opportunities Creating content briefs and proposing new pages Monitoring rankings, traffic and organic conversions Using Google Search Console to investigate performance and indexing Crawling the website with Screaming Frog Using Ahrefs for keyword, competitor, content and backlink research Finding and qualifying link building prospects Running outreach campaigns and following up with contacts Tracking new links and reporting on campaign performance Identifying common technical SEO issues Creating and checking structured data Improving page titles, descriptions, headings and on-page content Helping us track GEO, AIO and AI search visibility You will not do every one of these things every day, and you will not be the only one on the team. Don’t have experience with all of these? Don’t worry. Some weeks will be more focused on content. Others might involve technical checks, outreach or improving pages that are already performing well. What we’re looking for You should already understand: The basics of technical, on-page and off-page SEO How to do keyword research How to assess search intent How internal linking works The basics of link building and outreach How to use Google Search Console How to use the main reports in Ahrefs How to crawl and inspect a website with Screaming Frog What schema and structured data are How to use AI tools to work faster without trusting everything they produce You do not need to be an expert in every area. We are looking for someone who understands the fundamentals, can follow a process and is willing to figure stuff out when they don’t immediately understand them. You should also be comfortable working independently. You will get direction and feedback and someone will always be there for you. But we are not interested in micro management. Nice to have It would be useful if you have experience with any of the following: SaaS SEO WordPress or another CMS Basic HTML Writing content briefs Link building outreach SEO reporting and analytics GEO, AIO or optimisation for AI search tools Experience with GEO or AIO is welcome, but not required. Nobody has ten years of GEO experience. A genuine interest in learning about it is enough.   Benefits Salary dependent on experience and what you can bring to the role. We use Glassdoor as a guide for your location and pay above average. Remote work in a global company, with a friendly and hardworking team Opportunity to grow within the company, and earn promotions and pay rises No work on your birthday 3 weeks paid holiday + 1 week for every year (capped at 6 weeks) Choose 8 national holidays that make sense to your country. Annual bonus based on personal performance Our AI policy We don’t hate AI, but we NEVER use AI tools to produce customer facing content. Our customer support is not AI based, you always have a live person to talk to. Our articles are not AI written slop, but real opinions and expertise of real people. We want it to stay that way.Using AI tools for keyword research, data analytics and process improvements is cool. Posting what ChatGPT spits out and passing it as a blog article is a fireable offence! Next steps Assuming everything goes well, here’s how our hiring process goes:  You apply  We have an initial interview  We will have a 2nd interview  In special cases we might have a quick 3rd call to clarify a few things, but mostly not.  We offer you the job  You’re expected to accept it within 1 business day. Application deadline: Friday 28th August 2026 To apply: https://weworkremotely.com/remote-jobs/better-proposals-junior-seo-specialist

Headquarters: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States We’re looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership. In this role, you will be responsible for how we capture, structure, and connect data across our CS systems - including Zendesk and our AI Agent - to drive informed decision-making across the team. You will ensure our systems are configured in a way that produces reliable, high-quality data, and you will translate that data into actionable insights for CS leadership and stakeholders. You’ll sit at the intersection of data, operations, and customer experience, partnering closely with CS leadership, Strategy and Ops, and cross-functional teams like Data to make sure our reporting infrastructure is built to scale. Your work will be foundational to how the CS organisation measures performance, identifies opportunities, and drives decision-making.   Key Responsibilities Unified reporting and analytics: Actively build and maintain reports and dashboards that give the CS organisation clear visibility into key performance metrics, trends, and performance across channels, teams and projects  - from our internal Support team to our BPO partners.  CS Systems configuration and data governance: Work closely with systems admins to advise on the structural setup of our Zendesk instance across customer-facing teams, ensuring it is configured to generate clean, consistent, and reliable data while maintaining secure systems and efficient workflows. Data hygiene standards: Define and enforce standards for how data is captured across CS systems so that reporting is accurate, trustworthy, and reproducible AI automation data oversight: Monitor and analyse data from our AI chatbot, ensuring it is tracked in a way that supports quality reviews and decision-making across the CS organisation Insights to action: Translate raw data and reporting into clear recommendations that help CS leadership make decisions on resourcing, tooling, process improvements, and strategy Stakeholder support: Partner with cross-functional partners in areas like Product, Data and Strategic Finance to understand their data needs and deliver reporting that supports their goals Systems evaluation: Assess the data capabilities of existing and new CS tools, and make recommendations on how to optimise our systems stack for better reporting outcomes Process documentation: Document data structures, reporting methodologies, and system configurations to ensure institutional knowledge is retained and accessible across the team What You Bring to the Table 5-8 years of experience in a data analyst, business intelligence, or systems analyst role, ideally within a customer support or operations environment Hands-on experience with Zendesk administration and configuration, including views, fields, triggers, and reporting, as well as using Zendesk Analytics to build reports and dashboards Fluency in SQL and experience working with data and BI tools such as Omni, Metabase, or similar Strong analytical thinking with the ability to turn complex datasets into clear, actionable insights Experience building and maintaining dashboards and reports for non-technical stakeholders Deep understanding of data hygiene principles and how system configuration impacts data quality Excellent communication skills, with the ability to present data findings clearly to stakeholders at all levels Collaborative mindset with experience working cross-functionally across teams such as Operations, Product, and Engineering The Ideal Candidate Will Also Have Experience working with AI chatbot or conversational analytics platforms Familiarity with other CS tools such as Intercom, Guru, or Rippit (formerly known as MaestroQA) Experience working in a high-growth SaaS or fintech environment Background in supporting data-driven workforce planning or CS strategy initiatives   The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 - $192,800 US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 - $173,500 Canadian employees (any location): CAD $145,800 - $182,200   Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-AS1   To apply: https://weworkremotely.com/remote-jobs/mercury-customer-support-systems-analytics-architect

Headquarters: CA - San Francisco; CA - Remote; NY - New York City Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role SoFi is hiring an Influencer Strategist to help run influencer marketing across our brand and product initiatives. You'll execute campaigns end to end: sourcing talent, building briefs, moving contracts through legal and compliance, and reporting on what worked. You will partner closely with our in-house creative studio, product marketing, data science, legal, compliance and media teams to drive awareness, consideration and member growth across SoFi’s product suite.  SoFi is a new kind of finance company focused on speed, transparency, and alignment with our members’ interests. Since our founding, we’ve expanded our personal finance offering to become the all-in-one finance app that helps our members get their money right. SoFi has achieved significant growth, and we have ambitious plans ahead. To continue this growth, we need great team members like you. Our goal is to be a household name and a world class brand, and social is the battleground for relevance.  What you'll do Execute influencer campaign plans in partnership with brand and product teams, contributing to the campaign approach Source, evaluate, and pitch influencer talent, ensuring influencers meet brand guidelines and deliver on campaign objectives Develop influencer briefing materials that lead to compelling, ownable content   Support contracts and content approval in partnership with SoFi Legal and Compliance, ensuring content adheres to regulatory guidelines Track influencer campaign performance, build campaign reporting, apply learnings to future campaigns Partner with media and performance teams to develop influencer assets for paid social channels Support influencer and talent hosting at key SoFi events, ensuring partners have a seamless experience Coordinate travel logistics and booking for influencers/talent as needed  What you'll need Undergrad degree 3+ years of experience in marketing, preferably in social media and influencer marketing Understanding of social channels (existing and emerging), influencer/creator marketplace  Experience managing and contracting influencer talent  Uses AI to move faster across ideation, content, audience insights, and testing. Experience with affiliate marketing and Impact affiliate platform is a plus  Strategic thinker who thrives in a fast-paced environment Strong writing and communication skills  Strong analytical skills Strong EQ and ability to assess nuance in conversations and react accordingly   Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. To apply: https://weworkremotely.com/remote-jobs/sofi-influencer-strategist-contract

Headquarters: Remote About the Team Netlify's Finance team is responsible for the financial infrastructure that keeps the business running with clarity, managing the operating model, monthly reporting, budget management, and the KPI layer that leadership relies on to make decisions. We are looking for this role to own that corporate finance cadence, and beyond that, to help reimagine what that cycle looks like in the age of AI. Netlify is leading the change of how software gets built with AI, and we believe our own finance function should be transformed the same way. If you're excited about owning critical financial processes and then rebuilding them to be faster, smarter, and more automated, this role is for you.  What You'll Do Own the monthly reporting cycle end to end - actuals load, budget-vs-actuals, variance commentary, and the management reporting package providing actionable insights and explanations. Maintain and run the 3-statement operating model and driver-based forecast, including reforecast mechanics and scenario updates Own headcount and software/vendor expense forecasting, and track actuals against approved budget throughout the month Maintain the company-level KPI and metrics layer - ARR, NRR, gross margin, CAC payback, Rule of 40 - including data integrity and the reporting built on top of it Own Pigment model hygiene, integrations, and report building, keeping the system reliable and well-structured as our source of truth Build and maintain department-level budget tracking reports, and support department leaders with regular coverage of budget, headcount, and software spend Partner with GTM leadership on sales team planning and KPI tracking, serving as a reliable point of contact for spend and headcount questions Drive automation of manual work in the monthly close and forecast cycles using AI and tooling improvements, with measurable reduction in cycle time Document processes so they're repeatable, auditable, and not dependent on any one person Build internal tooling to improve financial reporting and budget workflows, moving the team off spreadsheet-dependent processes over time What You'll Bring Several years of experience in FP&A, strategic finance, investment banking, or private equity, with direct exposure to the recurring corporate finance cycle A history of building and maintaining 3-statement financial models with scenario planning and sensitivity analysis Strong working knowledge of US GAAP and core accounting principles Advanced proficiency in Google Sheets or Excel, and comfort working with large datasets and formula-heavy models Deep command of SaaS metrics and their drivers - ARR, NRR, CAC payback, gross margin, Rule of 40 - and experience in a SaaS or usage-based business Demonstrated ability to own a deliverable independently and produce output that is clear, accurate, and ready for leadership without rework A consistent drive to improve workflows -  you look at a manual process and want to fix it Self-motivation and the ability to manage competing priorities and deadlines without close oversight Curiosity and a strong willingness to figure things out independently, especially in ambiguous or underdocumented areas Working knowledge of SQL is a plus - we'll build from there This Role is a Great Fit If You're energized by owning a process, not just contributing to it. You want the monthly close and the operating model to be yours -  the thing you make better over time, not just a task you complete each cycle. You take quality seriously. You know the difference between a variance explanation that's technically accurate and one that's actually useful to a business leader, and you hold yourself to the latter. You're improvement-focused by default. You notice when something is slower or more manual than it needs to be, and you do something about it. You don't wait to be asked. You thrive in an environment where the work is real and the expectations are high, but the team is collaborative and not hierarchical about ideas. You feel confident communicating directly with department leaders about budget and headcount. You don't need a lot of air cover to run a meeting or deliver a message that isn't what someone hoped to hear. You're excited by the opportunity to build something - not just maintain it. The tooling, the reporting layer, the automation work - there's genuine room to make this function structurally better, and you want to be the person who does it. You're drawn to companies building at the edge of what's technically possible, and you want your finance work to reflect that same standard. Our applications will close on Monday, August 17 at 9am ET Applying Not sure you meet 100% of our qualifications? Please apply anyway! When applying please include:  A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.  Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accommodations@netlify.com.  About Netlify Netlify is the most popular way to build, deploy, and scale modern web applications, empowering everyone from fast moving solo developers to enterprise teams. Millions of developers and organizations rely on Netlify as their platform of choice for composing web applications that are production ready, performant, and flexible. Now, as we embrace the next era of software development, we are embedding the same fluid, intuitive experience into the Agent Experience (AX), making it just as simple for intelligent agents to understand, interact with, and act on our platform as it is for developers. Whether your user is human or machine, Netlify ensures the path from idea to URL is seamless, fast, and deeply reliable. We are a Series D company that has raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND, and Menlo Ventures. As a fully distributed company, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, compassionate, and collaborative in our work. If this sounds like something you’d like to be part of, we’re excited to connect with you! At Netlify, we are committed to a compensation philosophy that prioritizes fairness and equity, positions our employee compensation competitively in the market, recognizes and rewards performance, and takes a comprehensive approach to our rewards package. We anchor our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the labor cost in a particular location. The salary provided is in addition to robust benefits and participation in Netlify’s equity plan. Our hiring range for this role is targeted at $97,000 - $132,000 for most US-based locations. Candidates outside the US or in premium markets should consult with their Talent Acquisition partner regarding location-based ranges, as they may be higher or lower than the average US range listed. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. To apply: https://weworkremotely.com/remote-jobs/netlify-senior-financial-analyst

Headquarters: UT - Cottonwood Heights; FL - Jacksonville, TX - Frisco; CA - San Francisco; NY - New York; DE - Greenville; NC - Charlotte; WA - Seattle; US - Remote Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: The Director of Operations Learning & Development will lead the build-out of a modern, scalable learning ecosystem at SoFi. This leader ensures every Operations employee is equipped with the resources to provide fast, member-centric service. Owning the end-to-end strategy—from new hire onboarding to product launch readiness and knowledge management—the role focuses on AI-enabled, data-driven content that directly improves business outcomes like FCR, CSAT, and NPS.   What You’ll Do:  Drive the complete L&D program strategy, aligning member experience goals with data-informed learning portfolios Mentor a team of experienced Senior Managers to foster a culture of creative collaboration and excellence Manage the Operational Learning Library across various stages, from initial hire through active production Utilizing diverse methodologies such as classroom sessions, huddle guides, and digital coach tools Integrate AI tools to refine knowledge databases, streamline processes, and route administrative tasks of onboarding and L&D programs Cultivate a robust continuous learning culture for both Operations managers and individual contributors Find opportunities to optimize content to improve learner retention and increase accessibility through AI tools  Supervise all administrative training duties, including scheduling, record maintenance, and evaluations Report on program impacts and necessary investments to senior leadership Collaborate with enterprise L&D partners to maintain organizational alignment across Operations    What You’ll Need:  Bachelor's degree in a relevant field; a Master's degree is preferred 8+ years managing teams within Operations, front-line teams across multiple business groups  10 years of experience in L&D or talent development, with a focus on training design 8+ years or more experience in banking or the fintech sector Utilized AI tools and platforms to create adaptive learning pathways, curriculums, or agent real time assessments score, and performance gaps Proven ability to deliver training effectively in person and in remote environments Exceptional presentation skills and the ability to communicate with executive leadership Knowledge of instructional design principles, adult learning methodologies and AI content development  A track record of developing call center or operational curricula Competency in translating data analytics into actionable training improvements Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. To apply: https://weworkremotely.com/remote-jobs/sofi-director-learning-and-development-operations

Headquarters: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States In 1905, chief engineer John Stevens inherited one of the most ambitious infrastructure projects in history: the Panama Canal. The challenge wasn’t digging a ditch between two oceans. It was figuring out how to move ships safely through a system of locks, gates, reservoirs, and changing conditions without bringing global commerce to a halt. The solution wasn’t to stop movement. It was to create a framework that allowed movement at scale. Modern financial infrastructure presents a similar challenge. Payment systems, banking products, compliance obligations, and regulatory frameworks all exist for a reason. The goal isn’t to eliminate complexity. It’s to build systems that allow innovation, growth, and customer value within it. Who we are Since 2019, Mercury has been on a mission to reinvent banking‡ for the modern age. We blend elegant design and cutting-edge technology to offer checking and savings accounts, debit cards, payment services, credit products, cash management tools, and sophisticated analytics. Everything we build reflects our belief that financial products should be thoughtfully crafted, fast, transparent, and genuinely enjoyable to use. As we continue expanding and iterating on our product offerings and as we work to build a nationally chartered bank, we’re looking for a Counsel, Product & Regulatory (Payments & AML) to help us navigate increasingly complex questions at the intersection of product, regulation, and financial infrastructure. About the team Our Product & Regulatory Legal team operates like the rest of Mercury: with urgency, curiosity, and a bias toward action. We embed with product teams from early ideation through launch, working alongside engineers, designers, compliance partners, operations teams, and risk stakeholders to get products right. We move fast, we take ownership, and we don’t wait to be asked. If something needs figuring out, we’re up to the task. We are not a team that sits on the sidelines reviewing finished proposals. We work alongside our partners to identify risks, unlock opportunities, and find practical paths forward. We care deeply about good judgment, strong relationships, and building frameworks that scale.   What you’ll do Advise on payments products and infrastructure. You’ll support a broad portfolio of payments-related initiatives across Mercury. You’ll advise on matters involving payment rails, product launches, operational incidents, partner relationships, and customer-facing experiences. You’ll help product teams navigate regulatory complexity while continuing to build exceptional products. Partner across the company. This role sits at the intersection of Product, Compliance, Risk, Engineering, Operations, Partnerships, and Legal. You’ll build trusted relationships across these functions and bring legal perspective into conversations early, not as a checkpoint, but as a low-ego, high-ownership thought partner. Help launch new capabilities. Mercury is continuing to expand its product offerings while building a nationally chartered bank. You’ll support new payment capabilities (like Zelle) from early exploration through launch, helping teams identify risks, evaluate options, and make sound decisions in ambiguous environments. Support financial crimes initiatives. You’ll work closely with Mercury’s AML Advisory, Sanctions, Compliance, and Risk teams on matters involving financial crimes compliance. You’ll help interpret requirements, evaluate new initiatives, and develop practical guidance that enables teams to move efficiently while maintaining an appropriate risk posture. Build scalable guidance. The best legal advice solves more than the question in front of you. You’ll help create frameworks and guidance that improve consistency, reduce friction, and allow the organization to make better decisions over time. Use AI intentionally. Bring a working knowledge of AI tools in legal workflows and a genuine interest in finding new ways to drive efficiency. We’re building a legal team that works smarter, not just harder. Stay curious and adaptable. The regulatory and product landscape continues to evolve quickly. New payment rails emerge. Regulatory expectations shift. Business priorities change. You’ll embrace that complexity and continue learning alongside it. What you should have 4+ years of legal experience. Active license to practice law in at least one U.S. jurisdiction. Experience supporting fintechs, banks, payment companies, sponsor-bank programs, payment networks, BaaS providers, or regulators with substantial payments- or AML-related exposure. Strong working knowledge of payments-related regulatory frameworks, and an interest in emerging areas like stablecoins.  Familiarity with BSA/AML and sanctions requirements. Exceptional communication skills. You know your audience and tailor accordingly. Strong judgment and comfort operating in ambiguous environments. A proactive sense of ownership. You’re comfortable saying, “I don’t know yet, but I’ll find out.” Genuine curiosity about financial products, financial infrastructure, and the evolving regulatory landscape. Strong working knowledge of AI use cases within legal roles and/or financial services generally and genuine interest in using AI to drive efficiency in your work. What will make you successful here Mercury is a place where lawyers are expected to have a point of view. Not just about what a regulation requires, but about how a product can meet that requirement in a way that’s thoughtful, scalable, and good for customers. The people who thrive on this team treat ambiguity as an invitation rather than a reason to pause. They read a regulation and think about what it permits, not just what it prohibits. They understand that legal advice is most valuable when it helps the business make a decision, not when it simply identifies a risk. You’ll also spend a meaningful amount of your time on work that may not look like traditional legal practice: helping scope cross-functional projects, pressure-testing product designs, navigating operational questions, and building processes alongside compliance and operational partners. If you’re energized by that kind of work, and if you measure your impact by whether the product, process, or customer experience got better—not just whether the memo was technically correct—you’ll do well here. Why this role This is an opportunity to join Mercury during a uniquely consequential period of growth. You’ll help support existing products while contributing to the development of new capabilities as Mercury builds a nationally chartered bank. You’ll work alongside experienced legal, compliance, product, and banking professionals, gain exposure to a wide range of regulatory and product questions, and have meaningful ownership early in your career. You’ll also help shape how Mercury approaches payments and financial crimes legal support for years to come.   The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $186,400 - $209,700 US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $167,800 - $188,700 Canadian employees (any location): $176,100 - $198,200 CAD While we’ve received conditional approval to become a bank, Mercury today is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Investment advisory products and services offered by Mercury Advisory, LLC ("MA"), an SEC-registered investment adviser. MA is a wholly-owned subsidiary of Mercury Technologies, Inc.. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-JD1   To apply: https://weworkremotely.com/remote-jobs/mercury-counsel-product-regulatory-payments-aml

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