Headquarters: CA, USA URL: http://tcwglobal.com Support Operations Program Manager (SaaS) RemoteLocation: RemotePay: $42/hr + Benefits (Medical, Dental, Vision)Duration: 12-month contract (potential for extension)Schedule: Full-time, Monday–Friday  **Please note: This role requires 2–7 years of direct experience in Support Operations within a SaaS company; including ownership of support process improvements, cross-functional projects, and operational workflows. Must have experience as a Program Manager / end to end Customer Support. Please scroll to the bottom of this posting to review an important Candidate Safety & Fraud Awareness Disclaimer from TCWGlobal. About the CompanyFounded in 2012 by two Stanford University professors, our client’s mission is to provide anyone, anywhere access to world-class learning. Today, the company is a leading global online learning platform serving millions of learners and thousands of institutions worldwide.  About the RoleOur client is seeking a Support Strategist / Support Operations Program Manager to join their Scaled Support Operations team. This person will support strategic operational initiatives that improve customer support performance, scalability, and the end-to-end customer experience for a SaaS-based platform. This role is ideal for someone who has strong experience owning projects from start to finish, improving support operations, building workflows, using data to drive decisions, and leveraging AI/automation to improve processes. The team is looking for someone who can step in quickly, independently own projects, and work across multiple teams to improve operational systems and customer support processes.  About the Role Responsibilities• Lead strategic support operations projects from start to finish, including planning, stakeholder alignment, execution, rollout, and follow-up• Own and operationalize initiatives that improve customer support processes, team scalability, and customer satisfaction• Partner cross-functionally with Product, Engineering, Marketing, Sales, and Customer Success teams to execute support-related initiatives• Create workflows, process documentation, operational playbooks, and support documentation for new programs• Analyze support operations data to identify trends, perform root cause analysis, and recommend improvements• Translate data insights into actionable programs and process changes• Optimize workflows and systems used by the support organization• Build and improve internal operational tooling that supports support teams• Improve the end-to-end customer journey by driving strategic support enhancements• Support outsourced/global support team initiatives and collaborate with leadership teams• Help drive operational improvements related to scalability, customer satisfaction, and support efficiency• Contribute to process automation initiatives using AI tools, prompt design, or workflow automation tools• Improve support team productivity by implementing tools or processes that streamline day-to-day operations  Required Qualifications• 2–7 years of direct experience in Support Operations within a SaaS company (not general customer service), including ownership of support process improvements, cross-functional projects, and operational workflows• Must have experience working for a SaaS company• Experience supporting SaaS products directly• Experience owning projects end-to-end, including: project planning, stakeholder management, execution, rollout, and tracking outcomes/results• Requires strong hands-on experience using Salesforce, including workflows, objects, reporting, and operational process improvements• Experience using Jira or similar project management systems such as Asana, ClickUp, or comparable tools• Must understand how to use project management systems to manage and track operational initiatives• Strong analytical background with the ability to: identify trends, analyze operational data, perform root cause analysis, and translate findings into business actions• Experience improving KPIs such as: CSAT, SLA adherence, resolution times, efficiency metrics, and cost improvements• Requires strong understanding how to use AI beyond simple prompting, including: prompt design, workflow enhancement, automation, and process optimization• Experience applying AI or automation tools to improve workflows, increase efficiency, and support operations in a business environment• Comfortable managing multiple projects in a fast-paced environment• Strong communication skills and ability to work cross-functionally across multiple departments• Bonus: Experience supporting a global customer base• Bonus: Experience building dashboards or reporting in tools such as Looker• Bonus: Proven track record of improving KPIs (CSAT, SLA adherence, resolution time, cost efficiency)Ideal Candidate Profile – Required• “I led this project from start to finish.”• “I built this process.”• “I improved this workflow.”• “I used Salesforce and automation to improve operations.”• “I used AI to streamline part of our team’s process.”• “I analyzed support data and identified where we needed to improve.” TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.**Important Candidate Safety Notice**This position has been verified and officially approved by TCWGlobal. Please be aware that fraudulent recruiters and fake job postings may attempt to impersonate legitimate companies online. For your protection: • Only trust communication from verified TCWGlobal representatives• Ensure a TCWGlobal recruiter is present on all official phone or video interviews• TCWGlobal will never request payment, gift cards, cryptocurrency, or sensitive banking information during the hiring process• Do not share sensitive personal information with unverified individuals or suspicious third parties• If you are unsure whether a posting or recruiter is legitimate, we encourage you to verify active opportunities directly through https://www.tcwglobal.com/client-jobs, or by contacting hello@tcwglobal.com TCWGlobal is committed to protecting candidates and maintaining a safe, transparent, and professional hiring experience. To apply: https://weworkremotely.com/remote-jobs/tcwglobal-support-operations-program-manager-saas-remote

Headquarters: Remote (United States) URL: http://intapp.com At Intapp, the Program Manager is responsible for managing a program of software implementation projects for Intapp’s clients.  The Program Manager serves as a primary point of contact for the executive/senior client sponsors and manages interdependencies across all initiatives/projects in the migration program, while ensuring that value is delivered on time and within budget. The Program Manager holds the primary responsibility for program success and customer satisfaction and is a senior, seasoned professional who is adept at leading large teams and strategic programs.What you will do:Manage and drive a program plan, to include interdependencies across projects, working closely with the project managers, business unit leads and the Migration Program Director.Prepare, plan, and lead program updates to internal stakeholdersBecome a trusted advisor of the client Intapp sponsor and senior/executive client stakeholders, meeting regularly to garner their feedback, provide them with insight, and to get out in front of and risks and issues as they ariseDive into the details in a “hands on” capacity to assist project managers during critical project phases to ensure that deadlines are met, client expectations are managed, and all risks are mitigated, paving the way for successful deliveryProvide management in a matrixed capacity to project managers and Intapp services professionalsManage escalations swiftly with senior client leaders, working with the collective team to develop issue resolutionsNegotiate with senior level management (internal and external), as needed, to gain win/win resolutionsIdentify and match the skills of the project team members with projects, including subcontractors, ensuring that they know and understand their assignments; this includes identifying any resource gaps on the client or Intapp teamsLeverage and incorporate innovative methodologies, enablers, and best practices to accelerate delivery and time to value to customerWhat you will need:3 - 5 years of program direction/management experience in a geo-dispersed, matrixed organization, with a proven track record of delivering a diverse portfolio of software products and solutions for multiple clients simultaneously.A strong understanding of the software development lifecycle and agile methodologiesA minimum of 8 years of experience working in a technology-oriented company or functional role. Legal, Consulting, Accountancy (Big 4) or Risk experience a huge plus.Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interactionExcellent organizational and administrative skills, must be detail-orientedResults oriented, resourceful, comfortable working under tight deadlines with a demanding set of internal and external customers in a start-up environmentSelf-starter with a demonstrated ability to multi-taskBachelor’s degreeBonus if you have:Legal sector experience a big plusStrategic Consulting or Big 4 consulting experience is a plusPrince2/PMP certifications (or similar)Excellent hands-on skills with common office automation products (Microsoft Word, Excel, PowerPoint, Project and Visio)Advanced or Master’s Degree highly preferredWhat you will gain:At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities.  We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork. Here, you will have the opportunity to:Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family.  Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about. Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers. To apply: https://weworkremotely.com/remote-jobs/intapp-program-manager-time-migration

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About FluidstackWe exist to make humanity more free. For most of human history, you farmed or you starved. Technology gave people more time for the things they wanted to do, instead of things they had to do. Powerful AI will be the biggest lever for human choice we've ever built - but only if models are aligned with what humanity actually wants. There are groups building AI who don't share these goals. Whoever deploys frontier compute infrastructure fastest will decide whether AI expands human freedom or shrinks it. We're singularly focused on delivering 10 to 100s of GWs of compute faster than anyone else, rethinking every layer of the stack. We acquire power, design and build data centers, and operate them - with teams spanning hardware and software. Speed and scale are our key differentiators. Come be a part of building civilization-scale infrastructure for AI.We hire people who care deeply about this problem space. If that is you, please apply!About the RoleWe are seeking a Principal Operations Engineer, Hardware to serve as the most senior technical authority for the operational hardware fleet across our hyperscale AI data center portfolio. AI infrastructure lives and dies on the reliability of the compute itself — this role exists to ensure that the GPU systems, servers, and supporting hardware we deploy at scale are operated, maintained, and continuously improved at the standard the workload demands.You will operate as the technical arm of senior operations leadership in the field — leading site assessments and operational audits, driving the technical readiness of teams ahead of site activation, reviewing hardware platforms and integration designs from an operational lens, and feeding operational learnings back into the hardware engineering, deployment, and supply chain organizations as we shift toward a productized, repeatable build model. You will be a force multiplier across our site hardware leads, deployment teams, and reliability engineers, and the connective tissue between hardware operations, hardware engineering, network, facilities, and customer-facing teams.The ideal candidate has spent a career operating hardware at scale — in hyperscale data centers, large HPC environments, or comparable 24/7 infrastructure — and is equally comfortable diagnosing a stubborn boot failure on the floor, leading a fleet-wide root cause investigation, and pushing back on a vendor on a flawed RMA process. Formal engineering credentials are valued but not required — practical depth, judgment under pressure, the ability to teach, and the discipline to keep critical infrastructure running through change are what define this role.Responsibilities10+ years of hands-on experience operating mission-critical hardware infrastructure, with at least 5 years as the senior technical voice on a site, campus, or fleet.Data center operations experience strongly preferred; hyperscale, large HPC, cloud, or other mission-critical compute infrastructure experience considered.Deep working command of GPU systems, server platforms, storage infrastructure, firmware lifecycle management, and hardware diagnostics — earned in the field, not from a textbook.Demonstrated ability to author, approve, and execute high-risk MOPs and change records in live production environments.A track record of leading root cause analysis on significant hardware events and driving corrective actions to closure.A track record of holding OEMs, ODMs, service vendors, and deployment partners accountable — you know how to enforce a standard without burning the relationship.Strong written communication: operational health assessments, RCAs, procedure reviews, and design review feedback are second nature.Comfort operating as the senior technical voice across operations, hardware engineering, network, facilities, supply chain, and customer-facing teams.Willingness to travel extensively across the fleet. 50-75%.Preferred QualificationsBachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or related field.Hyperscale or large-scale compute operational experience supporting thousands of servers and accelerator systems.Direct experience operating modern GPU platforms at production scale.Strong working knowledge of Linux administration, hardware management tooling, and production troubleshooting workflows.Experience supporting liquid-cooled compute infrastructure and the operational practices required to maintain it.Experience operating across multiple sites or as part of a global fleet operations function.Experience standing up new sites from deployment handover through steady-state.Experience contributing operational requirements into hardware platform decisions, reference architectures, or productized data center builds.Scripting and automation experience in support of fleet-scale hardware operations.Salary & BenefitsCompetitive total compensation package (salary + equity).Retirement or pension plan, in line with local norms.Health, dental, and vision insurance.Generous PTO policy, in line with local norms.The base salary range for this position is $150,000 - $250,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options.We are committed to pay equity and transparency.Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.You will receive a confirmation email once your application has successfully been accepted. If there is an error with your submission and you did not receive a confirmation email, please email careers@fluidstack.io with your resume/CV, the role you've applied for, and the date you submitted your application-- someone from our recruiting team will be in touch.

About ButterWe are a team of 6 ex-Airbnbers building a new kind of social product.Most social apps are built around broadcasting, content consumption, and passive engagement. We think the most important interactions happen in smaller groups: close friends, inside jokes, shared rituals, and the things people actually do together.Butter helps friend groups create and play inside custom mini-apps. Some are games. Some are utilities. Some are weird one-off experiences that only make sense to a specific group of friends. Over time, we want Butter to become the primary place where friendships live and evolve online.We're a team of 6 former Airbnb-ers with additional experience building at Instagram and Snap—backed by top-tier investors and moving fast.About the roleWe're looking for a product designer with exceptional craft and strong product instincts to work remote or hybrid in San Francisco. This is a contract role with the likelihood of transitioning into a full-time position should it be a great fit.We're looking for someone who wants to make a meaningful impact early and help shape the future of the product.This role requires someone who thinks beyond UI and cares about the full product experience. You'll work directly with the founders to define the product, shape the design culture, and make foundational decisions about how Butter feels.You'll own work from concept through execution across our core product experiences, including group spaces, mini-apps, creation tools, onboarding, discovery, and our emerging AI systems.The product is still early. That means a high degree of ownership, ambiguity, and influence.What you'll doDesign product experiences from first idea to shipped productCreate simple, elegant solutions to complex interaction problemsDefine interaction patterns, motion, visual systems, and product quality standardsDesign and iterate on our most important user experiences, including group spaces, mini-apps, creation flows, and discoveryPartner closely with founders, engineering, and product to shape company strategyTalk directly with users and translate insights into product directionRaise the quality bar across the entire productMust-haves3+ years designing consumer productsStrong visual design, interaction design, and product thinkingA portfolio that demonstrates exceptional craft and attention to detailAbility to simplify complex workflows into intuitive experiencesStrong taste and a deep understanding of internet culture, communication, and modern social productsComfortable working from ambiguity and creating clarityFast execution without sacrificing qualityExcellent communication and storytelling skillsExcited by startup environments and founder-level ownershipAvailable M-F during regular work hoursBonus pointsExperience at a consumer startup or 0→1 productMotion, prototyping, or creative coding skillsExperience designing social products, creator tools, gaming products, or AI-powered experiencesBased in San Francisco or interested in working hybrid (we're open to remote for the right person)What we're offeringCompetitive hourly compensation during the contract periodOpportunity to transition into a full-time role with salary, equity, and benefitsFlexible schedule and remote flexibilityA small team with high trust, high ownership, and high standardsThe chance to help define a product from the earliest stagesEqual opportunityButter is built around friendship and belonging. Every friend group has its own humor, traditions, perspectives, and way of connecting. Building a product that feels natural across all of those experiences requires a team with different backgrounds, viewpoints, and lived experiences.We believe great products come from teams that bring a variety of perspectives to the table. We welcome and celebrate candidates of all backgrounds and are committed to creating an inclusive environment where everyone can do their best work.Butter (Bonfire Technologies, Inc.) is an equal opportunity employer. We evaluate applicants based on their skills, experience, potential, and alignment with our mission.

En Grupo Euroformac llevamos más de 25 años impulsando el talento de las personas a través de la formación. Somos una consultora de referencia a nivel nacional y cada día trabajamos para conectar el mejor conocimiento con quienes más lo necesitan. ¿Formas parte de ese conocimiento? ¡Queremos conocerte!Buscamos un/a formador/a con experiencia en gestión medioambiental y servicios de limpieza para impartir este curso en modalidad de aula virtual con clases en directo.DETALLES DEL CURSO💻 Aula virtual Clases en directo (Teletrabajo)📅 22/06 – 09/07/2026⏰ 10:00 – 13:00 h (L–V)🕐 40 horasRequisitos mínimos¿Qué necesitamos de ti?Formación en Ciencias Ambientales, Química o similarExperiencia en gestión de residuos y/o servicios de limpiezaExperiencia previa como docente o formador/a de adultosManejo de plataformas de teleformación

En Grupo Euroformac llevamos más de 25 años impulsando el talento de las personas a través de la formación. Somos una consultora de referencia a nivel nacional y cada día trabajamos para conectar el mejor conocimiento con quienes más lo necesitan. ¿Formas parte de ese conocimiento? ¡Queremos conocerte!Buscamos un/a formador/a con sólida experiencia en gestión y tratamiento de residuos para impartir este curso en modalidad de aula virtual. Un proyecto de larga duración con alto impacto medioambiental.DETALLES DEL CURSO💻 Aula virtual Clases en directo (Teletrabajo)📅 23/06 – 13/08/2026⏰ 09:30 – 13:30 h (L–V)🕐 150 horas¿QUÉ HARÁS? Impartir el módulo SEAG054PO en modalidad online en directo Trabajar con el alumnado los procesos de tratamiento, clasificación y reciclaje de residuos Aplicar la normativa medioambiental vigente a casos prácticos Hacer seguimiento del progreso del grupo y reportar al equipo coordinadorRequisitos mínimos¿QUÉ PERFIL BUSCAMOS? Formación en Ciencias Ambientales, Química, Ingeniería Ambiental o similar Experiencia en tratamiento y gestión de residuos industriales y/o urbanos Experiencia previa como docente o formador/a de adultos Soltura con plataformas de videoconferencia y entornos de aula virtual