Headquarters: We're looking for a designer to join our team to solve tough problems for our customers while building intuitive experiences for users. We want to work with a designer that is full of ideas and is excited about solving problems with an incredibly smart team!As a designer at ZURB, you will be focused on shaping customer's experiences through our Test & Learn program for Helio. We provide a range of design services that include needfinding and testing with our pool of almost 1,000,000 participants. You will work in small, nimble teams of three that allow you the autonomy and flexibility to make amazing products. We are in our 25th year! We work with some of the biggest brands in Silicon Valley and beyond, such as Netflix, Facebook, Disney, and Hulu. Along the way, we saw the need for brands to reach people similar to their customers based on behavior and life experience. We released Helio, a customer testing and survey platform that enables teams to drive UX research, design strategy, and market findings.Why we think the role is exciting Enjoy working with product teams and leaders who are excited to create amazing products and services. The work will challenge your assumptions about “what great design is.”  Almost every designer we talk with says, “This is different.” Aspire to make great things. Work with company programs that solve real problems, instead of having to work on crap that is completely driven by the randomness of executives.Have fun in the process of creating, learning each day from your mistakes. Our design work is strategic, backed by needfinding and testing with our participant pool of almost 1,000,000 participants. Learn how users feel and use the products you design.Get feedback daily on your work. Work with a small remote team that is autonomous and free of heavy political pressures. Let your work shine based on the merits of the team's production.Work with a small team that is growing Helio. Create immediate impact on the tools we use in our work. Help to define a new product category.Enjoy the benefits of a mature design company. ZURB has been in business for 25 years and has worked across the globe, with a diversity of customers and problems. Work in the latest progressive design methods that solve wicked problems with the guy who trained under core thinkers behind Design Thinking. Develop technical, visual, and coding skills, while collaborating with a small team of creative and smart people. Discover the next great creative idea through iterative design. We include structure to enable your ideas to grow, but the flexibility to take ownership of your work.Let's talk about you...  Our designers are experienced in many facets of design, enabling them to create amazing work across a broad spectrum of projects and people.  Speak to customers to get and incorporate feedback quicklyCreate wireframes, prototypes, and use cases using FigmaSupport user research, customer interviews, and creating user storiesPresenting compelling ideas to the team and to customersWelcome feedback and love to learn. You get energy from working closely with a team, and you thrive in a fast-paced environment where things change minute by minute.Be responsible for shaping the user experience by designing experiences that help customers get the results they've been looking for.Collaborate with Design Leads on all parts of the product development life-cycle.Launch experiments and iterate on your designsGive and solicit feedback from other designers in order to continually raise our bar for quality.Create user experiences that drive business growth.Use creative problem-solving and find elegant solutions to user problems.Think critically from the user's perspective.Bring all of these learnings to bear as you design marketing updates and product features for our research tool Helio!Bonus points if you have coding skills (HTML/CSS/Javascript, web standards, frameworks like jQuery would be great but not required) or have video production experience! What Your Day Will Look LikeWorking closely with the team, your day may consist of sketching for a customer project while creating hi-fi wireframes for another, using a customer’s analytics to make design decisions and hopping on a call with our customers to present your work. Work with our Design Leads, who will coach you through tough problems and challenge your assumptions. You’ll design, collaborate and make decisions internally for our research tool, Helio. You'll end the day knowing that you accomplished a great deal to create wins for our customers, our team, and yourself. You will learn a lot and grow fast, which is just one of the many perks of being a designer at ZURB. To apply: https://weworkremotely.com/remote-jobs/zurb-product-designer

Headquarters: San Francisco, CA About unitQunitQ is a game-changing AI SaaS platform that empowers companies to build the world’s best products by leveraging real-time customer feedback to improve product quality and drive growth. unitQ’s leading AI technology aggregates customer feedback - in every language translated from public and private channels like surveys, reviews, support calls, product usage data, and more - to tell companies precisely what user friction, if fixed, will have the greatest impact. AI insights from unitQ drive higher conversion rates, better customer satisfaction, and more efficient use of engineering resources.Our co-founders Christian Wiklund and Niklas Lindstrom have worked together for over a decade and successfully exited SKOUT, one of the first social networking dating apps with over 50 million installations globally. unitQ serves category-leading companies like Spotify, Bumble, Zendesk, PayPal, Uber, and more and is backed by leading investors including Accel, Gradient Ventures, and Zendesk Ventures. We are a group of smart, passionate leaders shaping the future of AI and are building a high-performing team.About the OpportunityWe’re looking for a Product Manager to lead initiatives at the intersection of data analytics and AI. In this role, you’ll help define and drive roadmap priorities for systems that process, classify, and visualize large-scale user feedback using technologies like LLMs, retrieval-augmented generation (RAG), and agentic frameworks.You’ll collaborate closely with engineers, designers, and go-to-market partners to ship impactful features that help companies extract value from unstructured data and improve product quality at scale.This is a high-impact role for someone who thrives in technical, fast-moving environments and enjoys blending data, product intuition, and user empathy.Role Responsibilities:Drive the roadmap and execution for AI-powered feedback analytics as a key member of the product teamCollaborate with engineering and design to deliver insights that are tailored to the needs of different customer personas — from product managers to executives — and integrated into their workflowsDefine and track key product metrics — including insight clarity, relevance for customer roles, engagement with dashboards, and overall impact on decision-makingWork cross-functionally to deliver customer value from ingestion to visualization and storytellingEngage directly with customers — including product and support leaders at top tech companies — to gather feedback, present insights, and shape solutionsAbout you: 4+ years of product management experience, ideally in B2B SaaS or AI/data-focused productsFamiliarity with user engagement or behavioral analyticsHands-on experience working with ML/AI technologies, including LLMs, RAG systems, or agentic frameworksWorking knowledge of SQL and comfort exploring data to inform decisionsStrong presentation and storytelling skills — able to clearly communicate insights to both technical teams and customer executivesProven ability to lead cross-functional work and prioritize under ambiguityA customer-first mindset with experience in high-touch, customer-facing rolesExperience conducting competitive analysis and market research to inform product direction and differentiationNice to have: Shipped features that analyze unstructured data (e.g., user reviews, tickets, call transcripts)Experience building dashboards or working with data visualization tools (e.g., Looker, Retool, Tableau)Background in customer success, product operations, or support toolingBenefits: Stock OptionsFlexible Vacation PolicyMedical coverage through BlueShield and KaiserDental and Vision coverage through Beam401(k) PlanLife InsuranceFSA and Dependent Care FSA Plans$50/month internet/cell phone/equipment reimbursementGenerous leave policiesEquinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead!Snacks and dog friendly office environmentAt unitQ, we believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow. To apply: https://weworkremotely.com/remote-jobs/unitq-product-manager

Headquarters: Remote URL: https://automattic.com/ WordPress VIP, the enterprise division of Automattic, is the world’s leading agile content management platform. Our suite of open solutions and services brings the ease and agility of WordPress to the heart of the world’s largest enterprises. Our large and growing ecosystem of technologies, services, and integrations is designed to bring the freedom and power of open source to our customers, which include Meta, CNN, Salesforce, and hundreds more. The Customer Success Engineer role is responsible for providing advanced technical support and consultation to our enterprise customers. In this customer-facing role, you will handle complex technical challenges, provide architectural guidance, and solve mission-critical problems with customer deployments and applications. You’ll work primarily through Zendesk tickets, while also participating in customer calls, to advance longer-term technical initiatives and build trusted customer relationships. You’ll serve as a technical resource for both customers and internal teams, bridging support and specialized engineering functions during high-impact situations. Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement. Our customers are global and rely on our team to provide expedient support at any time of day. About You You are an engineer who thrives on solving real-world problems. You may have a background in full-stack development, enterprise support, or media technology, and you’re ready to apply your technical skills directly with a wide spectrum of interesting global customers. You never stop learning. You have a willingness to rapidly learn new technologies, and are excited by the challenge of debugging complex, unfamiliar applications. You are curious and love to get to the root cause of an issue. You’re not satisfied with surface-level fixes and are driven to solve problems not once, but twice: fixing the immediate issue, and preventing it from happening again. You have excellent written English and can effectively communicate technical concepts to customers and colleagues, sometimes under stressful circumstances. Communication is our oxygen and the basis of everything we do. You like actively solving problems. You are excited by engaging regularly in deep, collaborative problem-solving, and motivated by what you learn along the way. You are obsessed with helping others succeed, and love working directly with customers. Experience in an enterprise support environment is highly valued. Technical Requirements WordPress expertise with a solid understanding of the underlying codebase, themes, plugins, block editor, e-commerce, WP-CLI, hooks and filters, imports, and other advanced WordPress concepts. Proficient in reading, writing, and troubleshooting code in multiple languages, including HTML, CSS, PHP, and JavaScript. Understanding of web technologies including REST APIs, HTTP, DNS, domain management, reverse proxy, and version control (primarily Git, also SVN). Experience with software engineering practices, including coding standards, team coding practices, source control, build processes, testing methodologies, and cloud infrastructures. Advanced understanding of scalability, performance, and security issues in enterprise environments. Proficiency with monitoring and debugging tools such as Kibana and New Relic. Requirements US-based position. Candidates must be based in the United States and undergo background checks as required, and hold United States citizenship. Excellent communication skills. We’re a distributed team, so frequent and clear written communication is crucial. You must be able to explain complex technical issues in accessible ways. Self-motivated work ethic. Self-starters who love taking initiative and seeing things through to completion do well on our teams. Advanced troubleshooting abilities. You can take complex problems and break them down into manageable pieces with elegant solutions. Experience in customer-facing roles in an enterprise support environment. What to Expect Your day-to-day work will include: Providing high-quality technical support and consultation through Zendesk tickets and customer calls. Handling complex and urgent customer situations, including incident response and escalations. In-depth debugging that requires close examination of logs, analysis of customer codebases, and collaboration with engineering teams. Providing architectural guidance to customers on WordPress implementations. Building and updating internal and customer-facing documentation. Contributing to the continuous improvement of our platform, processes, and customer experience. Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement. Salary range: $70,000-$150,000 USD.  Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. To apply: https://weworkremotely.com/remote-jobs/automattic-customer-success-engineer

Paperpile runs on data at scale, with a literature database of 250M+ academic papers and a growing body of user data accumulated over more than a decade. You'll work across the systems that ingest, process, store, and serve this data reliably: building pipelines, optimizing search, handling PDFs at scale, and exposing clean APIs.RequirementsStrong backend engineering background with experience building and operating data-heavy systems in production.Experience deploying and operating services on AWS.Experience designing and maintaining data ingestion pipelines handling messy, heterogeneous sources. Comfortable with web scraping and working with third-party data sources and APIs.Familiarity with Node.js and TypeScript. It’s fine if you come from a different background, such as Java or Python, but you should be comfortable working in this environment.High standards for data quality. You think carefully about correctness, deduplication, and consistency.Solid understanding of full-text search systems including indexing strategy, relevance tuning, and query optimization.Proficient in building reliable REST APIs.More useful experienceFamiliarity with academic publishing formats and data sources (PubMed, Crossref, arXiv…)Experience with PDF processing pipelines (extraction, transformation, storage and delivery at scale).Experience with LLM-based document processing or ML pipelines for extracting structured data from unstructured text.Large scale web crawling and scraping.CompensationBase compensation €60,000–€90,000 based on the level of your experienceBonus/equity program.

We use React and TypeScript across all our product lines: web app, browser extensions, iOS and Android apps (React Native), and desktop apps (Electron).You'll take ownership of substantial parts of our codebase, shipping polished UI and the connected backend services for new features and products.You’ll write and maintain frontend (Playwright) and backend tests, and help keep our CI/CD pipelines healthy.RequirementsDeep understanding of React and a track record of building complex, production React applicationsAble to deliver pixel-perfect, production-ready code from Figma mockups on timeStrong eye for detail and a dedication to creating fast, enjoyable user interactionsStrong knowledge of TypeScript and its ecosystem (Babel, Webpack, Jest, Express…) and underlying web technologies (HTML5, CSS3, REST APIs)Solid backend skills in Node.js: comfortable building and consuming APIs, implementing algorithms, and data heavy processing workflows.Experience running production backend services reliable and efficiently at scaleExperience writing complete, robust and maintainable tests with Playwright or similar frameworks.More useful experienceReact Native for iOS and AndroidBrowser extension development (Chrome/Chromium, Safari, Firefox)Desktop app development on Windows and macOS (Electron and natively).Web crawlingPDF and document processingServer operations on AWSCompensationBase compensation €60,000–€90,000 based on the level of your experienceBonus/equity program.

Navigating the job market can feel like walking through a minefield. On the surface, most job postings look fantastic. They promise great opportunities, exciting work, and a welcoming team. The reality behind the screen can often be quite different. Finding the right fit means you need to read between the lines before you commit to […] The post 5 Red Flags to Look Out For in Job Descriptions appeared first on Award Staffing.

Who We Are:Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.The Role:As a Senior Software Engineer, you will play a critical role in advancing the Arrive Health Network platform—a core part of Interra Health’s ecosystem that powers real-time prescription decision-making and cost transparency at the point of care.You will help guide the design and development of scalable, high-impact systems used by providers and care teams to deliver more accessible and affordable treatment options. This role combines hands-on engineering with cross-functional partnership—actively collaborating on complex initiatives, contributing to architectural decisions, and working closely with product, platform, and engineering teams to ensure our platform evolves with reliability and integrity at scale.Key Responsibilities:Design and implement complex greenfield projects used directly by providers and clinical staffPartner with engineering and product leadership on planning, prioritization, and executionMaintain and evolve backend systems and tools used by internal clinical and operational teamsIntegrate with electronic health records (EHRs) and external partner APIsContribute to platform, monitoring, and infrastructure efforts in partnership with Platform Engineering (AWS, Terraform, Docker, DataDog)Build solutions with attention to system interoperability, scalability, and long-term maintainabilityTroubleshoot and resolve production issues, including participating in on-call rotationsMentor engineers and help elevate technical standards on the teamHelp on-board new engineers, teaching them how to use and monitor our pipelineExpectations:Contribute to team-wide technical initiatives that span multiple systemsDevelop deep expertise in the healthcare and prescription coverage domain, and use that knowledge to inform architectural decisions by anticipating future needsMaintain and extend our existing system using Agile practices including TDD, pair programming,and radically collaborative developmentIdentify cross-cutting problems and suggest solutions (shared services, tooling, architecture)Actively participate in collaborative efforts across team and functional boundaries, particularly with Product, to solve shared problems and contribute to company-wide goalsHelp evolve and uphold engineering standards, documentation, and team normsStay current with modern development practices and tooling, and contribute to evolving team workflows, such as agentic AI workflowsClose collaboration with other lead engineers and product management on planning and execution in a remote-first environmentWhat You’ll Bring:Experience & Background5+ years of software development experience (or equivalent combination of education and experience)Strong experience building and scaling full stack applications in production environmentsExperience designing distributed systems and integrating with external APIs (EHR experience a plus)Technical SkillsProficiency in one or more backend languages/frameworks (Kotlin/Spring, Ruby on Rails, or similar)Experience with modern frontend frameworks (React or similar)Familiarity with cloud infrastructure (AWS), containerization (Docker), and infrastructure as code (Terraform)Strong understanding of CI/CD, automated testing, and service-oriented architectureSolid working knowledge of SQL and data modelingIncreasing familiarity with AI models and toolsWays of WorkingStrong problem-solving skills and attention to detailAbility to operate independently while collaborating effectively across teamsClear and concise communication—especially in a distributed, async-friendly environmentA bias toward ownership, action, and continuous improvementComfort operating in a fast-paced, evolving environment with shifting prioritiesA desire to learn and grow in a fast-paced environmentCore Competencies:Knowledge & Application: Applies deep technical expertise to design scalable systems and solve complex problemsComplexity & Problem Solving: Contributes potential solutions to ambiguous, high-impact challenges requiring cross-system thinkingWorking Conditions & Environment:Fully remote role within the United StatesPeriodic travel (approximately 5%) for team meetings, customer visits, and industry eventsOperates in a fast-paced, growth-oriented, PE-backed SaaS environmentRequires cross-functional collaboration across Product, Sales, and Customer Success🌍Remote work environment with a flexible work schedule to encourage work-life balance✈Annual company offsite🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)💰401(k) company match💸One-time workspace reimbursement to help you optimize your remote workspaceInterra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

Headquarters: Remote URL: https://filestage.io/ About Filestage Filestage is the review and approval platform that helps teams get their work over the finish line with confidence. As AI speeds up content creation, the process of verifying and approving that work has become a major bottleneck. We provide the AI-powered infrastructure that ensures every file is checked, compliant, and approved before it is published. We are a fully remote team by design, built on a culture of high ownership, transparency and fast execution. Together, our mission is to create the trust layer for content creation in times of AI.  With millions of users across thousands of companies—including Lufthansa, Rabobank, Sixt, and Sharp—we are an ambitious team solving real problems for the world's biggest brands. If you’re looking for a key role in that mission, you’ve found it! ⭐For this role, we’re looking for someone based in Europe to make sure there’s a high time overlap with our team members. What you’ll be working on as our Product Marketing Manager As AI accelerates content production, the human capacity to verify that content has become the ultimate bottleneck. At Filestage, we provide the Trust Layer—the automated governance pipeline that ensures every asset is safe, on-brand, and compliant before it is published. We are looking for a Product Marketing Manager to own our narrative and drive the adoption of this new standard in content review. You will lead the product narrative: You’ll define our positioning and messaging, turning complex technical features like AI-driven quality checks and audit trails into clear business value for our customers. You will build the Revenue Enablement toolkit: You’ll create the high-impact assets our Sales and Success teams need to win, including refined pitch decks, competitive battle cards, demo environments, and workflow guides that help close deals and defend our market position. You will support customer lifecycle communication: Working alongside our interdisciplinary Growth Squads, you’ll help audit, plan, and scale our communication across email and in-app channels (using tools like Customer.io and Jimo). You’ll ensure the messaging is consistent as users move from their first "Aha!" moment to full product adoption. You will lead the feature launch engine: You’ll own the end-to-end go-to-market process for new features. This means coordinating with Product and customer-facing teams to ensure every release reaches the right audience with the right message across all marketing channels, using AI and automation to scale tactical execution where appropriate. You will be the voice of the market: You’ll conduct customer research, product usage audits, and win/loss analysis to understand the "why" behind user behavior. You’ll turn these insights into actionable strategies to improve conversion and product-market fit. You will own our social proof: You take ownership of our profiles on platforms like G2, Capterra, and OMR, ensuring they are accurate, compelling, and used strategically as social proof and as an asset for Answer Engine Optimization (AEO). In this role, you bridge the gap between our product and our customers - helping teams understand what to say, when to say it, and why it matters, so that our product is better understood, adopted, and remembered   Life at Filestage We believe people are more productive when they can choose their own schedule. So we’re proud to offer fully-remote roles that give you the perfect balance between work and life. Here are some of the benefits you can look forward to at Filestage:   Work from where you're happiest and enjoy a flexible schedule. We've been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons. ⭐ For this role, we’re looking for someone based in Europe to make sure there’s a high time overlap with our team members.  Meet up in real life. We all travel together at least once a year at our team retreat to have fun and get to know each other. Enjoy a strong team culture. We're a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission. Join a happy team. We've been rated five stars on Glassdoor by our lovely team. Create a workspace that suits you. You'll get a €1,500 budget for hardware, as well as €500 for your home office — including a computer, webcam, or standing desk. Get 38 days of holiday. Plenty of time for city breaks, summer escapes, and everything in between. You'll also get a half day on your birthday to celebrate! Volunteer/Charity Day. Enjoy a dedicated day to support a cause close to your heart. Continue to grow and develop your career. After six months, you'll get a personal development budget to invest in yourself. ️ Make your voice heard. We trust our team members to make the best decisions to achieve their goals — no micromanagers here. Say goodbye to pointless meetings. Flat hierarchies, fast iterations, and no bullshit meetings.     Job requirements  You have a proven track record in Product Marketing or Lifecycle Marketing. You bring 3--6 years of experience in a PLG (Product-Led Growth) environment and understand how product communication influences activation, expansion, and retention. ️ You communicate with clarity. You have excellent English skills (C1-level minimum) and know how to turn complex product logic into clear, compelling value stories, messaging frameworks, and enablement materials. ️ You are an excellent project manager. You can take a complex idea from concept to full execution and coordinate effectively across Product, Marketing, Customer Success, and Sales. ️ You have a get-your-hands-dirty mindset. You are highly proficient with marketing automation, CMS, and AI tools, and are comfortable implementing technical setups and orchestrating execution across tools, automation, and delegation.  You are data-informed. You are comfortable using product usage analytics to understand behavioral cohorts, personalize communication, and measure success against conversion, activation, and NRR goals.  You think strategically. You understand how to position products and features in a way that makes sense in your customers' world, and you can connect market signals, customer needs, and product ambitions into a sharp narrative.  You take ownership and play fair. You actively want to work in a startup to accomplish great things, and you're a collaborative teammate who enjoys the interdisciplinary nature of Growth Squads.  You are coachable and keen to learn. You take direction well, implement feedback quickly, and stay curious about PLG mechanics, AI-supported workflows, and emerging opportunities in product communication.  You are a strong cross-functional bridge-builder. You work well with Product Managers, Growth Marketers, Sales, Customer Success, Designers, Copywriters, and Developers, and can align stakeholders around a shared message.  You're based in Europe to ensure a high time overlap with our team members. To apply: https://weworkremotely.com/remote-jobs/filestage-product-marketing-manager

Headquarters: Creative Force URL: https://www.creativeforce.team/ We’re on the hunt for a sharp, self-driven SaaS pro who’s as comfortable navigating staging environments as they are navigating human conversations. Our APAC client base is growing fast and we need someone who can keep up. Our software isn’t your average plug-and-play; it has a steep learning curve so you’ll need to be technically savvy while also being the kind of person clients genuinely enjoy talking to. If you’ve got SaaS in your DNA, thrive in async/remote environments, and can juggle multiple threads without breaking a sweat — keep reading. The role You’ll join a lean, high-performing global support team working across two SaaS products, Award Force and Good Grants. Day to day you’ll be communicating with colleagues and clients across countries, cultures, and time zones. Support happens across email tickets, phone, and 1-1 Zoom calls. Once you’ve leveled up on product knowledge, you’ll run onboarding sessions and client meetings covering issue resolution, best practices, and product adoption. You’ll also be hands-on with bug testing and reporting, feeding considered feedback to our product teams— always pushing to make our products better. We have a startup mindset. We experiment with new tools, iterate on processes, and move fast. Got a great idea? Pitch it. We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair but flexibility is a must. You’ll need to tick these boxes You’re based in the UTC +8 to UTC +11 timezone range. This is non-negotiable. Our APAC team and clients operate in this window and we don’t allow shift work. If you live outside this range, this one’s not for you 2+ years of professional experience, ideally in a SaaS support or client-facing role Native-level English fluency (bilingual? Even better!) Terms like HTML, CSS, JS, API, integrations, dev console, staging & production environments, GitHub repos, and database queries don’t make you flinch. You don’t need to write code, but you need to get it You’ve got exceptional interpersonal and communication skills—written and verbal Client calls energise you. Four to five Zoom meetings a day? Bring it on You’re a natural problem solver who loves helping others untangle theirs Your writing is clean, well-structured, and detail-oriented You’re curious by nature and love learning new things You’re not allergic to upselling or fielding “sales-y” questions You’re organised and process-driven. Multiple tools for different workflows? No problem — you thrive in that setup You’re self-motivated and independent, but you also value being part of a tight-knit team Remote work isn’t just something you dabble in—it’s where you do your best work. You’ve got fast, reliable internet and a distraction-free workspace ready to go Responsibilities Product support Go deep on product knowledge through self-driven learning—become the expert Be the first point of contact on all inbound support via email/tickets, phone, and eventually live chat Run 1-1 Zoom sessions with clients for technical consultation and query resolution Maintain our consistently impressive first-reply-time metric (yeah, we’re proud of it) Provide technically accurate responses backed by hands-on testing of scenarios Collaborate with engineering to squash bugs and keep clients in the loop with timely updates Spot patterns in user issues and flag them for product improvement Be seriously good with clients Speed matters. Respond quickly and decisively Listen deeply—get to the root of the issue and own it until it’s resolved Treat every client interaction with genuine respect and appreciation Build trusting, long-term relationships rooted in honesty and transparency To apply: https://weworkremotely.com/remote-jobs/creative-force-product-support-jedi-remote-apac-1

Headquarters: Zug, Switzerland URL: https://www.maptiler.com/ Full-time Remote in Europe  Description We are looking for a Product Marketing Specialist to help us tell the story of MapTiler. You will be the bridge between our technical product team and our customers, ensuring that our tools are positioned effectively to reach the right audiences. This is a role for an individual who enjoys variety; moving between strategic launch planning, creative messaging, and data-informed optimization. What you will do Targeted Messaging: Develop unique narratives for six segments: focus on technical flexibility for Developers/GIS and ROI for C-Suite, while using our “Expert Guide” voice to align PMs, Designers, and Academia. Launch Management: Support and execute go-to-market plans for new features and product updates, ensuring our users understand the "why" behind what we build. Content & Sales Support: Develop high-impact content, including blog posts, website copy, and sales enablement materials (e.g. case studies and presentations). Market Awareness: Keep a pulse on the competitive landscape to help us articulate our unique advantages and stay ahead of market trends. Data-Informed Strategy: Use your autonomy to look at product and campaign performance data to identify growth opportunities and refine our marketing approach.  What we expect from you 3+ years of experience in Product Marketing or a similar role within the B2B SaaS space. Strong Communication: Excellent English (C1+) with the ability to turn complex technical features into clear, benefit-driven stories. Marketing Breadth: You are comfortable working across different teams on campaigns. Analytical Curiosity: You don’t need to be a data scientist, but you should be comfortable using tools (CRM, Analytics, etc.) to pull insights and inform your decisions. Proactive Mindset: You are organized, detail-oriented, and enjoy taking ownership of projects from start to finish. Fast learner and independent worker who balances self-direction with a collaborative, 'ask-first' mindset. Nice to have Experience in the mapping, GIS, or geospatial industry. Experience in a developer-focused or high-growth tech environment. What we offer Hourly fixed salary based on your experience (20-33€/hour) Annual personal performance bonus (can be multiples of the monthly salary) Flexible working hours Work remotely in Europe or from one of our beautiful offices in Brno (Czech Republic) Hardware equipment (laptop and widescreen external LCD) Work with interesting clients and major companies from all around the world Long-term work on innovative projects & space for professional growth Regular team-building events in the Czech Republic and Switzerland Friendly team See all the work benefits here About MapTilerOur products are used by some of the best cartographers on the planet, help manage humanitarian crises, forecast global weather, monitor historical sites, map out planes or Swiss trains, and much more. Whatever the subject, we ensure the “where” question is always answered. Our maps are viewed by hundreds of millions of people worldwide every month and it can be you who drives that visual change of the products that affect the masses. Read more about MapTiler's team and watch what we do. To apply: https://weworkremotely.com/remote-jobs/maptiler-product-marketing-specialist-maps-platform-remote-in-europe