This role is ideal for someone with a background in customer-facing implementation, consulting, onboarding, or operational enablement who enjoys working closely with customers to understand how their business works today and guide them through meaningful change.

Headquarters: San Francisco, California URL: http://posthog.com Help us to increase the number of successful products in the world! Location: We are full-remote and globally distributed! Our current team is distributed between GMT-8 and GMT+2 so we currently only hire in these timezones. Interview process: 4 stages across 2-3 weeks: 1) 30min call with Talent Partner, 2) 30min call with Dana (CS Lead), 3) 30min call with Simon, (Sales & CS Lead), 4) PostHog SuperDay (paid day of work). Read more about our interview process. ️ Team: Customer Success Manager: Dana Zou Compensation: Please check our compensation calculator. Read more about how we hire and how we think about diversity & inclusion. About PostHog We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software. We started with open-source product analytics, launched out of Y Combinator's W20 cohort. We've since shipped more than a dozen products, including: A built-in data warehouse, so users can query product and customer data together using custom SQL insights. A customer data platform, so they can send their data wherever they need with ease. PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries. Next on the roadmap are CRM, messaging, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it! We are: Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit. Default alive. Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on. Well-funded. We've raised more than $100m from some of the world's top investors. We're set up for a long, ambitious journey. We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible.   Things we care about Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions. Teams are flexible and easy to change when needed. Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups of cracked engineers who can outship much larger companies because they own their products end-to-end. Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had. Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there. Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun.   Who we’re looking for A customer-obsessed person to take care of a large number of our larger customers. You’ll engage with them regularly to ensure their continued retention and growth. You'll need to be incredibly helpful, technical enough to help our customers, and solve real problems without asking a sales engineer for help. No going away and asking an expert by default. You will be the expert! You’re great at building relationships with customers, understanding their priorities, and ensuring they are set up for success both today and in the long term.   What you’ll be doing You’ll be the face of PostHog for anywhere from 25-40 paying customers in the $20k-$100k+ ARR range. Some of these customers will have come through our sales process and be well-known to us, while others will have self-served and never talked to us before! It'll be your responsibility to ensure that both types of customers stay with us. That means taking care of the technical side (debugging, config advice), the commercial side (pricing questions, credit renewals), and the human side (multi-threading, managing escalations). Day to day, it looks like: Building relationships with your users. You should know who the key people are at each company, and they should know you. Owning their feedback and making sure it gets to the wider PostHog team. Investigating technical issues. You're the first person to dig into customer issues, often solving them yourself rather than immediately passing to support. Being super responsive to their Slack messages, support tickets, and emails. Being their favorite ever Customer Success person to work with! More broadly, you'll watch product usage and revenue data so customer health doesn't move into the red, and act early when it does. Your aim is to never be surprised when a customer tells us they are leaving. If you want to build automations to help you do your job here, go for it!   This role comprises a base salary component, plus a bonus for hitting/exceeding customer retention targets. The salary in our compensation calculator is the OTE (80/20).   What you won’t be doing ❌  Taking someone with you to every customer meeting. It’ll normally be you and the customer. Very occasionally, you might bring a product engineer with you, e.g. if they are one of our first customers paying for a new product.  ❌  Aggressively pursuing expansion opportunities. This role is primarily focused on retention.   Requirements Technically capable. You don't need to be an engineer, but you should be comfortable working with code. You troubleshoot issues customers run into (and sometimes even raise PRs yourself to fix bugs) and advise on configuration best practices across all PostHog products. You get how product teams work. You know the roles, how they collaborate, and how they ship features - so you can help them use PostHog to solve real problems. For example, why running experiments matters, how to use product analytics and session replay together to find drop-off points and test fixes, or when error tracking helps teams ship better. Strong customer focus. You need to help our users and remove any blockers to them using PostHog effectively – not route them elsewhere and move on. Able to work at scale. You'll have around 40 customers. You can't treat them all the same, and you won't try to. Nice to have Experience working with similar technologies, i.e. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines. You’ve been in a Pre-sales or Technical Account Manager role before, bringing both technical expertise and commercial acumen. If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! To apply: https://weworkremotely.com/remote-jobs/posthog-technical-customer-success-manager-1

Headquarters: San Francisco, California URL: http://posthog.com Help us to increase the number of successful products in the world! Location: We are full-remote and globally distributed! Our current team is distributed between GMT and GMT+2 so we currently only hire in these timezones. Interview process: Read more about our interview process. ️ Team: Product-led Sales Manager:  Simon Fisher Compensation: Please check our compensation calculator. Read more about how we hire and how we think about Diversity & Inclusion. About PostHog We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software. We started with open-source product analytics, launched out of Y Combinator's W20 cohort. We've since shipped more than a dozen products, including: A built-in data warehouse, so users can query product and customer data together using custom SQL insights. A customer data platform, so they can send their data wherever they need with ease. PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries. Next on the roadmap are CRM, workflow, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it! We are: Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit. Default alive. Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on. Well-funded. We've raised more than $100m from some of the world's top investors. We're set up for a long, ambitious journey. We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible.   Things we care about Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions. Teams are flexible and easy to change when needed. Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups of cracked engineers who can outship much larger companies because they own their products end-to-end. Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had. Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there. Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun. Who we’re looking for We’re looking for someone who is: A natural relationship builder. You get energy from meeting new people in a customer org, finding out what they care about, and connecting dots between teams. You're the person who ends up knowing the head of platform, the VP of engineering, and the CTO's chief of staff – not just the one engineer who signed up. Comfortable selling to senior leaders. You can hold your own in a conversation with a VP or C-level exec, talk about their business priorities in their language, and make the case for PostHog as a strategic platform decision rather than a point tool. Technical enough to be credible. You don't need to be a developer, but you need to confidently demo every PostHog product, speak to how they fit together, and know when to pull in somebody else on the team for deeper technical work. No going away and "getting back to you" on basic product questions. Great at reading the signs of which customers to focus on. You'll be laser-focused on accounts that match our ICP and have real expansion potential, and not spend time where you can't have an impact. Good at maintaining long-term relationships past the initial sale. You own the relationship and sell new products as fast as we build them. We’re building every tool a product engineer needs to build better products, and our strategy is working – we’re finding customers organically using two, three, or even four PostHog tools at a time. Your challenge is to drive multi-product adoption without forcing people into using tools they don’t need. We have over 1,000 organizations signing up to use PostHog every week. We have product-market fit and loads of customers happily self-serving to large contract values, but staying focused on the biggest opportunities is increasingly challenging as a result.   What you’ll be doing We've proven that our customers do best when a small number of people own the relationship end-to-end. The TAM+CSM pair work together on all of our current customers with expansion potential – you bring the commercial and relationship depth, your CSM brings the technical depth, and together you're an extension of the customer's team. Technical Account Managers have an existing book of business. These are engaged, high-paying ($20k+/yr) customers who we think have huge expansion potential. Some of these people have never talked to us before! Your focus: Multi-threading. Most of our customers start with one champion in one team. Your job is to turn that into relationships across product, engineering, data, platform, and leadership – so PostHog becomes the default choice whenever a new team has a question, our products can answer. Selling up. Expansion and cross-sell often require a senior sponsor. You'll build relationships with directors, VPs, and execs, understand their goals, and position PostHog against those. When a customer is evaluating a platform decision, you want to be in the room. Driving multi-product adoption. We're finding customers organically using two, three, or even four PostHog tools at a time. Your challenge is to accelerate that without forcing people into tools they don't need. Owning customer feedback and getting it to the wider PostHog team. You'll work directly with product teams – we don't believe in bureaucracy here. Being hyper responsive. You need to feel like an extension of a customer's existing team. We try to do as much customer comms in Slack as possible. Partnering closely with a CSM. You'll jointly own the account strategy, trade off who leads which conversations, and make sure the customer experiences a single, coordinated team. This role has a base salary component plus commission for hitting/exceeding sales targets - the salary in our compensation calculator is your expected total pay for on-target earnings.   What you won’t be doing ❌ Taking someone with you to every customer meeting. It’ll normally be you and the customer. Very occasionally, you might bring a product engineer with you, e.g. if they are one of our first customers paying for a new product. ❌ Owning the deep technical implementation work solo. Your CSM partner takes the lead on that, and you'll tag in where it helps the commercial conversation. ❌ Automating everything. A big part of this role will be ‘inefficiently’ building a lot of white-glove, 1-1 customer relationships, so you can’t just rely on email sequences. Requirements Strong relationship-building skills across seniority levels. You can move fluidly from a conversation with an IC engineer to a 30-minute slot with a VP, and leave both feeling like you understood what they care about. You enjoy meeting new people inside an account and finding reasons to stay in touch. Commercially-minded. You're excited about growing and retaining revenue. If we've never spoken to a particular customer, you'll get creative to engage them. You think in terms of account strategy over 12-24 months, not just the next deal. Able to go broad on PostHog's products. You should be able to demo any of our products confidently and articulate the value of each, including the more technical ones like Feature Flags and Data Warehouse. You don't need to be a developer – your CSM partner handles the deep technical work – but you need enough fluency to be credible with a technical audience and know when to bring your CSM in. Good at handling relationships strategically. Helping a customer achieve their goals over time, expanding their usage and buying more products from us as they do so, while saying no to customers we're not right for. Strong customer focus. You need to help our users and remove any blockers to them using PostHog effectively. Nice to have Experience selling or managing accounts with senior technical buyers (VP Engineering, CTO, Head of Platform, Head of Data). Experience working with similar technologies, i.e. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines. You've been the owner of several customers in the $20k-100k+ ARR range previously, with evidence of growing them through expansion and cross-sell rather than just renewal. If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! To apply: https://weworkremotely.com/remote-jobs/posthog-technical-account-manager-1

Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements.  CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.- Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements- Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports- Create high-level briefings and communications materials for customers, management, and executive stakeholders- Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation- Evaluate program materials and develop innovative approaches for improvement- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation- Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content- Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements- Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation- Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues- Support a continuous improvement process by providing recommendations on improving products, services, and processes.- Manage client interaction and expectations regarding team efforts- Identify and coordinate cross-team dependencies and collaboration- Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationshipsQualifications:- Must be a U.S. Citizen- Bachelor's Degree (Computer Science, or engineering)- Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance- 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes- Experience working with phase-based and Agile delivery methods- Experience with Jira or other Agile tools- Ability to clearly communicate technical concepts to both technical and non-technical users.- Must be able to work well both in a team environment and independently.- Must possess exceptional attention to detail- Excellent interpersonal and communication skills- Familiarity with government projects and policy/procedures teams- Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis- Experience in managing client requirements and small teams- Excellent analytical skills and business presentation skillsIdeally, you will also have:- Experience supporting DHS HQ or other US Federal Agencies   - Experience tracking and reporting project or program delivery progress and  budget execution- Experience developing project briefs and reports for non-technical audiences - Knowledge of the federal acquisition lifecycle- Familiarity with Business Intelligence and Data Analytics- Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM)Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal HolidaysContact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com#CJ\n\n$60,000 - $110,000 a year\n

Job Title:Online Hotel Reservationist – Fully Remote About Us:We create seamless and memorable travel experiences by connecting clients to the perfect hotels, resorts, and accommodations across the globe. Whether it’s a luxury escape, romantic getaway, or family vacation, we’re committed to exceptional service and personalized planning from start to finish. Position Overview:We are seeking a highly organized and detail-oriented Online Hotel Reservationist to join our fully remote team. In this role, you’ll assist clients with hotel and resort bookings, manage reservation details, and ensure an accurate and smooth booking process. If you enjoy hospitality, customer service, and working behind the scenes to make travel dreams come true, this role is for you. Key Responsibilities:Assist clients with booking hotels, resorts, and other accommodations through online platformsResearch and recommend lodging options based on destination, budget, and preferencesProcess reservations, updates, and modifications accurately and efficientlyMaintain organized records of bookings, client requests, and confirmationsCommunicate professionally with clients and supplier partners via email, phone, and chatStay informed on hotel promotions, cancellation policies, and destination trendsCollaborate with team members to ensure client satisfaction throughout the booking process Qualifications:Previous experience in hotel booking, hospitality, or customer service preferredExcellent communication skills and a client-focused attitudeStrong attention to detail and ability to manage multiple bookings at onceProficient in using online systems, booking platforms, and digital communication toolsAbility to work independently in a remote environmentMust be 18 years or older with access to a computer and reliable internetInterest in travel and helping others plan comfortable, memorable stays What We Offer:Fully remote work with flexible schedulingTraining and development opportunities in the travel and hospitality industrySupportive team environment with growth potentialAccess to professional booking tools and supplier resourcesIncentive opportunities and travel perks Work Environment:This is a fully remote position ideal for individuals who are detail-oriented, self-motivated, and enjoy delivering excellent service through online booking and coordination.\n\n$40,000 - $65,000 a year\n

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—togetherSUMMARY:The Product Delivery Coordinator is responsible for supporting a Product Delivery Manager in all aspects of the deployment of the Zoom & Polycom Phone product to a Financial Institution Retail Branches nationwide. The role is largely administrative, involving the tracking of project deliverables including the status of the deliverables, manipulating spreadsheets, uploading spreadsheets, performing quality-assurance (data integrity checks) against data sets, and providing metrics and reporting. The Product Delivery Coordinator will be provided work instruction by the Financial Institutions Product Delivery Manager.PRIMARY DUTIES:- Track project deliverables related to the implementation of Zoom phone at each branch- Update the status of deliverables in a centralized repository- Manipulate spreadsheet

Headquarters: Benton URL: https://maidelai.com/ Application link: https://maidelai.com/work/weworkremotelyMAIDEL LIMITED is an international company operating at the intersection of digital assets, market intelligence, and data-driven trading strategies. Our focus is on building a strong team of professionals who want to gain real-world experience in financial markets and develop practical trading expertise.We are currently opening a Crypto Trader position for individuals who are starting their professional path and are interested in market analysis, trading and data-driven decision making.This role combines independent trading activity with structured guidance and mentorship from experienced market specialists. We don't have strict KPI requirements, and our work is aimed at training and improving trading skills in the real cryptocurrency market. No prior professional background is required — full training is provided.Key Responsibilities-Execute trades across digital asset markets following established strategies and risk guidelines.-Monitor market movements, liquidity flows, and price dynamics in real time.-Analyze charts, indicators, and trading signals to support decision-making.-Manage open positions and evaluate potential risks.-Stay informed on crypto-related news and assess its market impact.-Work with professional trading platforms and analytical tools.-Track and evaluate personal trading performance.-Continuously develop market understanding and trading skills.What We Offer-Opportunity to join a growing international company.-Fully remote format — work from anywhere.-Flexible schedule and workload.-Work with professional trading platforms and real market data.-Use of advanced analytical tools and systems.-Clear development path with increasing responsibilities.-Ongoing support from experienced market professionals.-Practical training in working with professional trading platforms under the guidance of experienced specialists.Interview Process-Initial phone conversation with a company recruitment coordinator.-Detailed interview with HR.-Practical training session with one of our trading specialists. Application link: https://maidelai.com/work/weworkremotely To apply: https://weworkremotely.com/remote-jobs/maidel-limited-crypto-trader-remote-full-training-provided

Headquarters: USA URL: http://plugingenie.com I'm hiring a generalist to help run and grow our business. Our company embraces 100% remote work and flexible hours. This can be a full-time or a part-time position. You will get to do a lot of different things in this role: Customer success & service: Onboarding, debugging Marketing content: SEO, videos Paid ads: AI, search Sales: Outreach to partners Review management One-off projects I'd like to hire you if you: Have experience with a SaaS in a technical role. Are self-motivated and can solve problems independently. Like to work on a variety of tasks. Have excellent written and verbal English skills. Live in North or South America. My company is called Plugin Genie. I've only recently taken over management. We sell a connector between Monday.com and Microsoft Power Automate. This connector helps businesses who use Monday.com create automations to connect with the 1,000+ tools that Power Automate can talk to. This helps companies automate tedious workflows and integrate their various systems together, while still relying on Monday.com for their collaboration and work management. You will be responsible for running the day-to-day operations. You'll get to interact with customers to make sure they understand it, as well as helping them with any issues that come up. You'll get to work on marketing efforts, creating articles, videos and ads. You'll have a lot of autonomy to figure out how to best approach a problem. This will be an enjoyable role for the right person. So, if you want to have a meaningful impact on a helpful product, and join a small, distributed team, then we should talk. To apply, fill out the application here: https://forms.gle/dLcMzMeq46MztMGj8 Thanks,Ben P.S. I want you to be happy working for me. You'll be evaluated on results, nothing else. To apply: https://weworkremotely.com/remote-jobs/plugin-genie-marketing-generalist-ft-or-pt

About Blackbird HealthBlackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New Jersey—and we're growing into new markets in 2026.At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you'll join a collaborative, supportive, and innovative team that's shaping the future of pediatric mental health care. If you're passionate about helping children and families while growing your career, Blackbird is the place to make an impact.Join us and help change mental health care for children for the better!Position Summary Blackbird Health is looking for a Child and Adolescent Intake Therapist to join our team remotely in Maryland. You'll conduct comprehensive intake evaluations and collaborate with an interdisciplinary team to ensure each patient is connected to the right ongoing care — making a tangible difference in the lives of young patients and their families from day one.Why You'll Love This RoleThis role is a great fit for clinicians who want:A predictable base salary with the ability to earn more by taking on additional intake evaluationsPart-time W-2 employment with full benefits — healthcare, 401(k) and generous paid time offA remote model with flexible scheduling that fits your lifeA collaborative, mission-driven team that supports your growthThe chance to make a real difference for children, adolescents and families through integrated careEmployment Options Available

Created by hospitality operators for hospitality operators, Avero is the trusted technology partner for the hospitality industry. We empower 40,000+ hospitality professionals with the answers they need to transform their businesses and their lives, getting them out of the back office and into the kitchen with their staff, onto the floor with their guests, and at home with their families. POSITION OVERVIEWAvero is looking for a proactive Customer Success Manager with proven experience in an evolving hospitality SaaS industry company. We are looking for a results-driven candidate to engage, retain and enable Avero’s customers to achieve their desired outcomes. Reporting to the Global Account Manager, this role will provide an unsurpassed level of service to our customers and assist in creating the Customer Success function at Avero. You will be the key contact to a portfolio of customers within your territory, assisting with onboarding and through their time using the Avero platform. Additionally, you will identify opportunities for the sales team to up-sell new products to your customers. This role is a heavily relationship-focused position. We are looking for a people person, who has high energy, is passionate and committed to providing a great service.  You may be required to work outside of normal operating hours on occasion due to the global nature of our business.  Fully remote role for candidates located in the Las Vegas area.\nWHAT YOU'LL DOManage a growing portfolio of customers in your territory.Assist in developing and evolving the Customer Success department.Help collect and analyze customer success metrics and data, including all-important NPS, customer testimonials, and references.Work with the Global Account Manager(s) and Account Manger(s) to engage with customers with relation to their Account Plan and Customer/Account JourneyOver-see the on-boarding pipeline ensuring your customers are on track to go live by proactively offering advice, guidance, and support.Execute targeted customer engagements based on Customer/Account Journey stage and specific customer Account Plan.Serve as an Avero expert and ensure strong product adoption across all partners and relevant stakeholders at all levels.Build and manage successful relationships with key partners and generate cross-sell introductions for the sales team – deleted users, AOU’s, etcProvide insights to partners to ensure that they get the most out of Avero, ensuring our partners are meeting their objectives with the aim of helping grow our customer base.Work collaboratively with the Product and Technology teams to troubleshoot customer issues and help influence our roadmap. WHO YOU AREYou are enthusiastic about customer success; seeks to achieve extraordinary results through tenacious and creative problem solving.You have a passion and love for all things restaurants, hotels & resortsYou are collaborative, solution-oriented, results-oriented and exercise good judgement in prioritizing workload.Assertive but empathetic in nature; able to drive customers toward strategic goals through a combination of persuasion and rapport.Energized by connecting and building value driven, strategic relationships with enterprise customers.Thrives in fast based, team centric atmosphere and is adaptable in nature; has exceptional multi-tasking abilities and organization skills and the ability to work autonomously.You are collaborative and able to operate effectively with your teammates to drive a positive customer experience.You are analytical and data-driven, with a focus on a business metrics and proactively identifying trends.WHAT YOU'LL NEED2+ years of experience in customer facing roles, preferably in the hospitality SaaS company industry.Knowledge of the hospitality industry preferred, vertical specialization a plus (Hotels, Restaurants, and Casinos)The ability to build relationships at all organizational levels.Excellent listening and presentation skills with experience presenting to C-Level and technology leaders.Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects a plus.WHY YOU'LL LOVE WORKING HERECompetitive compensation, coupled with an emphasis on work/life balance.Employer-sponsored benefits package including Health, Dental and Vision insurance.We are a remote employer!Health Savings Account with contributions from Avero quarterly!Medical and Dependent Care Flexible Spending AccountsCompany Paid Disability, Life Insurance and AD&DCommuter Benefits (for those in NYC!)401k and Company MatchParental LeaveClassPass DiscountsEquity in the company – all employees have a stake in our growth!\n$68,000 - $74,000 a yearSALARY RANGE: $68,000 to $74,000 with Bonus potential\nDisclaimersThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.  For Colorado* based candidates - The range of our base salary cash compensation for this role for candidates living in Colorado is between $65,000 and $72,000. Final offers are determined using multiple factors including experience and level of expertise. We also offer a full robust benefits package. Because Avero's base compensation is driven by location, we will be happy to discuss a salary range for other locations during the interview process.   Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. Avero is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.