This is a remote position.Position Summary:Helpdesk Customer Service Agents, this role focuses on handling customer concerns, coordinating maintenance and repairs, and keeping clear communication with customers and service partners. A key part of the role is 10K maintenance outreach for stores, making sure vehicles receive timely service. Agents work independently while staying connected with the team to keep operations running smoothly.Essential Duties and Responsibilities (include, but are not limited to the following):Assist customers through phone, SMS, email, and messaging platformsHelp customers with vehicle pickup and basic setup instructionsMake sure all required documents are completed and submittedUpdate systems with accurate customer, vehicle, and service detailsReceive and handle customer concerns such as vehicle issues, tire problems, or service requestsSchedule maintenance and repair appointments with vendorsFollow up with vendors to check repair progress and completionConduct regular 10K maintenance follow-ups for assigned vehiclesHandle 10K maintenance outreach for stores to ensure timely service coordinationSupport customers with accident or claim-related concernsHelp review vehicle condition reports and assist with damage charges and payment follow-upsCoordinate vehicle returns and assist with impound or towing situationsSupport requests for vehicle swaps or upgradesFollow up on pending repairs, parts, and service updatesArrange towing services and confirm completionAnswer basic rideshare-related questions when neededCommunicate daily with customers, vendors, and service providersFollow up on unpaid balances, help set up payment plans, and track paymentsKeep records organized and ensure all tasks are completed on timeQualifications Required:Ability w

ABOUT YOUWe are looking for an Operations Engineer who is technically curious, detail-oriented, a strong communicator, and proactive to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to monitor and investigate production issues across a global platform, help improve how we detect and respond to incidents, analyze trends and patterns in production data, and contribute to better communication with partners and stakeholders during incidents.Strong troubleshooting skills, observability platform experience, and scripting ability are essential, along with experience in SRE, DevOps, production operations, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — when writing incident updates, shift handoffs, and status page communications will be key to your success in this role.If you're passionate about keeping critical systems running and continuously improving operational processes and love being the first to spot issues and the one who drives them to resolution for game developers and players worldwide, we would love to hear from you!Operations Engineer, Kuala LumpurABOUT USXsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.For more information, visit xsolla.com.\nResponsibilities:Serve as the primary dashboard monitor during your shift — continuously watch the GTO Operational Dashboard in Datadog, detect anomalies by correlating signals across APM, logs, metrics, synthetic tests, and Real User Monitoring, and determine whether alerts warrant an incident ticket or can be resolved through immediate investigation.Triage and investigate production incidents — create incident tickets in JIRA Service Management, perform initial technical investigation using Datadog (traces, logs, infrastructure and application metrics), determine blast radius and likely root cause domain, and route to the correct team (Product SRE, Infrastructure SRE, or Engineering) using the smart routing model.Own lower-severity incidents end-to-end from detection through resolution — diagnose, execute runbook procedures, and resolve without escalation where possible. Escalate promptly when an incident is unresolved within defined thresholds or requires a code-level fix.Support the TSO Lead during major incidents as the technical right hand in the war room — surface real-time data (error rates, impact scope, deployment history, related alerts), maintain the incident ticket with live timeline entries and linked evidence, and execute mitigation actions as directed.Draft incident communications under TSO Lead direction, including internal Slack updates, stakeholder notifications, and customer-facing status page updates (status.xsolla.com). Support clear, timely communication throughout the incident lifecycle.During non-incident periods, analyze incident trends, recurring issues, and production bugs — compile data from Datadog, JIRA, and Slack, identify patterns, and contribute findings to regular reports for product and engineering teams.Publish health reports of critical apps periodically.Compile incident timelines and draft initial PIR documents for Post-Incident Review preparation. Track PIR action items post-session and flag overdue items to the TSO Lead.Build and maintain operational automation (alert enrichment scripts, incident templates, Slack workflows, dashboard widgets) and contribute to runbook development — documenting new resolution procedures so they can be repeated by any Operations Engineer on any shift.Conduct structured shift handoffs covering active incidents, at-risk services, upcoming deployments, and follow-up items. Participate in knowledge transfer sessions with SREs to continuously expand independent resolution capability.Cover for the TSO Lead during vacations, absences, or emergencies — including severity classification, escalation decisions, stakeholder communications, and basic Incident Commander functions.Qualifications:4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment. Experience with platforms that handle payments, e-commerce, SaaS, or gaming workloads is preferred.Strong troubleshooting and investigation skills — ability to take an alert or user-reported symptom and methodically trace it through the stack: application logs, APM traces, infrastructure metrics, database queries, and network paths.Hands-on experience with Datadog (or equivalent observability platform: Grafana, Splunk, New Relic, Elastic) — navigating APM, building log queries, reading infrastructure dashboards, interpreting SLO burn rates, and configuring monitors and alerts.Proficiency in at least one scripting language: Python, Go, or Bash. You will write automation scripts, build operational tooling, and work with APIs.Clear written and verbal communication skills in English — ability to write incident tickets, investigation notes, Slack updates, shift handoff reports, status page communications, and PIR drafts that are clear, concise, and useful to both technical and non-technical audiences.Working knowledge of Kubernetes and cloud infrastructure (GCP preferred, AWS/Azure acceptable) — understanding of pods, deployments, services, ingress, node health, and how to investigate Kubernetes-related production issues.Understanding of SLOs, error budgets, and burn-rate alerting — knowing what a multi-window burn-rate alert means, how error budgets deplete, and how SLO breaches translate into incident severity.Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence.Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive monitoring, or automated remediation.Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) is required.Nice to have:Experience in the gaming, payments, or fintech industry — particularly environments where transaction processing, checkout flows, or player-facing services must meet strict uptime requirements.Familiarity with Datadog Service Catalog, synthetic monitoring, and RUM (Real User Monitoring).Experience with distributed systems debugging: tracing failures across microservices, understanding cascading failures, and reading distributed traces end-to-end.Exposure to database operations (MySQL, PostgreSQL, Redis, Kafka) at a level sufficient to investigate connection pool exhaustion, replication lag, slow queries, or queue backlogs during incidents.Familiarity with CI/CD pipelines and deployment tooling (GitLab CI, ArgoCD, Helm) — enough to correlate recent deployments with production issues and identify rollback targets.JIRA Service Management administration experience: workflows, automation rules, SLA timers, and queues.ITIL Foundation certification is a plus but not required — practical experience matters more.\nRM144,000 - RM216,000 a year\nBENEFITSConvenient work toolsLatest Mac workplaces + additional hardware to make you more effective at workGoogle Chat, Gmail, Google Drive, Confluence, Jira, GitLabProfessional growthFree trainings and participation in specialized conferencesRich knowledge exchange within the companyMore perksHealth insurance (Medical, dental and optical)- Employee and dependantsFlexible hours: organize your day according to your needs and sprint & teamwork demandsNo dress codeComfortable and new office environmentThe duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.For more vacancies: Careers | Xsolla

About the company:Kiefer Tech, the technology arm of Kiefer, leverages over 12 years of engineering heritage from the Green Energy sector to deliver cutting-edge AI, robotics, and enterprise solutions across Greece and the EU. We build sovereign AI infrastructure that keeps data within EU borders, respect privacy, and delivers tangible business impact. Guided by our core values: innovation, quality, and long-term client partnerships, we create enterprise-grade AI infrastructure, the first true Greek Large Language Models, and intelligent automation solutions that empower organizations to thrive. Our strategic collaboration with NVIDIA combines sustainable infrastructure expertise with world-class AI technology, creating an ecosystem that fosters innovation, strengthens Greece’s technological sovereignty, and generates real impact across industries. Join us and help build the AI-powered world of tomorrow.About the role:We are looking for a Product Designer to support multiple product streams and help scale design output across our AI product ecosystem.What you will do:Design UX/UI for multiple AI-powered productsWork closely with Product Manager and Engineers on feature deliveryDeliver clear, implementation-ready designsImprove usability and consistency across productsContribute to design patterns and reusable componentsSupport faster product iteration cyclesWhat you will need:4+ years of experience in Product Design / UX/UIStrong UX thinking and structured problem-solvingProficiency with Figma or similar toolsAbility to work across multiple priorities simultaneouslyExperience collaborating with engineering teamsPractical and delivery-oriented mindsetWhat is there for you:Work on real AI products with tangible impactHigh ownership and autonomyExposure to multiple product areasFast-paced environment with quick iterationsOpportunity to grow with a scaling product team

Wemolo is no ordinary company – we’re revolutionizing conservative parking management with cutting-edge technology 🚀We’re product-focused: what you start, you finish. We foster an environment where innovation and personal development go hand in hand.As an Implementation Specialist (all genders), you contribute to new and ongoing projects in our Polish market and support the expansion of our active parking locations in Poland together with your team.Ready to own (y)our growth? What to expectPlanning Support: You are supporting the technical planning of our parking sites and determination of hardware placements across the parking area. Task Coordination: You handle incoming requests, keep track of priorities, and ensure tasks are processed reliably.Detailed Site Work: You work on layouts and include important details such as access points, signage, and technical requirements.Execution Focus: You contribute across different project stages and ensure plans are complete, accurate, and ready for implementation.Collaboration: You work closely with different teams and support smooth coordination in day-to-day operations.Flexibility: This role is fully office-based or remotely and does not require on-site appointments on our parking areas.Inspire us byYour Background: Ideally, you have completed vocational training in a technical or commercial field.Technical Interest: You have strong spatial awareness and a solid interest in technical topics.Way of working: You are curious and stand out through your independent, structured, and detail-oriented way of working.Team Spirit: You enjoy collaborating with motivated colleagues.Language Skills: You speak Polish at C2 level and you have very good English skills.Nice to have:Additional language skills: GermanInitial experience: in technical planning or similar fieldsWhat we offerWorkation: Work from inspiring locations and gain fresh perspectives.Stability: Benefit from a stable position backed by our profitable business model.Team Culture & Networking: Real connections - also beyond the day-to-day. Celebrate successes with us at legendary team events and spirit daysTop Equipment & Ergonomics: Mac or Windows, in the office or remote – we make sure you’re set up for efficiency and comfortDress Code? Your Code: What you do matters more than what you wear - dress in whatever makes you feel your bestInnovation through diversityRegardless of your background, origin, gender identity, or individual circumstances, it's your personality that interests us. That's why we're committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us.Still here?Then we could be a perfect match!So why not get down to business right away? Feel free to reach out to Anna-Lena Kramny at anna-lena.kramny@wemolo.com, and let's find out together if your expectations align with ours. Ready to own (y)our growth?

ABOUT YOU We are looking for a Senior Full-Stack Engineer who is innovative, detail-oriented, and highly collaborative to join our Engineering team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to build end-to-end solutions, design scalable architectures, and drive performance and reliability across both frontend and backend systems. Strong proficiency in React and modern frontend development practices, along with solid backend expertise in Go (or a similar language) is essential, along with experience in microservices architecture, distributed systems, and cloud-native environments using Docker and Kubernetes. The ability to own features from concept to production, troubleshoot complex system behaviors, and continuously optimize performance and resiliency will be key to your success in this role. If you're passionate about building seamless full-stack experiences that power impactful prod

ABOUT USXsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.For more information, visit xsolla.com.\nREQUIREMENTS:Required- Bachelor’s Degree- 2+ years of experience- Experience within the video game industry- Ability to problem solve- Prior integration experience- Clear written and verbal communication skills- Strong customer service/interpersonal skills- General Integration knowledge- Must be able to immediately handle a significant workload and effectively prioritize projects with ahigh degree of autonomy- Effective time management skills and excellent attention to detail- Proven track record of successfully managing multiple priorities including effectively prioritizing asignificant workload- Need to understand specific client needs and problem solve appropriatelyPreferred- Multilingual proficiency- Experience with web or game programming (Unreal, Unity), or higher education in computerscienceCORE JOB FUNCTIONS/RESPONSIBILITIES- Workable technical problem-solving skills- Ability to diagnose issues using data dumps, technical logs, etc., and articulate useful informationfor solving these issues- Ability to describe issues concisely based on client feedback- Experience in customer service- Team player able to pass issues onto appropriate parties, or escalate when necessary- Passion for new technology, tools, methods, paradigms, especially as it relates to games andpayments- Good communication skills. Ability to explain solutions eloquently and provide references toappropriate documentation- Command of online productivity tools (Confluence, JIRA, Basecamp, Slack, Google Translate,etc.) and ability to learn new tools as necessary\nBenefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.

Headquarters: San Francisco URL: http://giftly.com Customer Support Specialist (Email Focus) Remote | Full-time  *Please note we are only able to consider US-based candidates at this time* We’re looking for someone to be the primary email support representative during core business hours—handling the majority of incoming customer inquiries and helping keep the inbox moving efficiently. This role is best for someone who is fast, clear, and comfortable handling a high volume of emails, including more complex or escalated customer situations.     What you’ll do Serve as the main email responder during core hours Handle a high volume of customer inquiries with speed and accuracy Manage and respond to escalated or high-emotion customer issues with professionalism and sound judgment Prioritize time-sensitive or high-impact cases Help triage incoming emails and keep the inbox organized Flag recurring issues or customer confusion to the team Assist with backlog when needed     What we’re looking for Experience in high-volume email support Strong written communication (clear, calm, and efficient) Ability to stay composed and effective when handling frustrated or upset customers Good judgment on when to resolve independently vs escalate internally Comfortable working in a fast-paced, sometimes messy environment     What success looks like (first 60–90 days) Consistently handling a large portion of daily email volume Keeping response times fast during core hours Confidently managing escalated customer situations Helping reduce backlog Identifying common customer issues and patterns     Why join Giftly? As a Giftly employee, you’ll enjoy the flexibility of remote work with the stability of a full-time role and benefits. You’ll work closely with a small, motivated team on a fun consumer product and gain exposure to many areas of the business. This is an ideal opportunity for someone who’s energetic, self-disciplined, and eager to grow—starting with email support during the holidays and evolving into a key voice for our customers year-round.   To apply: https://weworkremotely.com/remote-jobs/giftly-customer-support-email-specialist

Headquarters: Germany About JimdoWe exist to unleash the power of the self-employed - helping solopreneurs and micro-businesses thrive by doing what they're passionate about and removing the complexity of building lasting, successful businesses.Jimdo started in 2007 when three school friends built a website builder in a Northern German farmhouse to help everyone build a presence online. Today, we're a profitable, remote-first company with 220+ people from 50+ nationalities working across 15+ countries. We've helped build over 36 million websites to get online across the world.We're more than just a website builder. We're an AI-powered platform that helps self-employed people actually run and build successful businesses — from getting found online, winning customers and running their business with a peace of mind by knowing exactly what to do next to move forward.At the heart of Jimdo is a strong belief in personalized, data-driven guidance. Our platform combines design, business tools, and an AI-powered core that turns real customer data into clear insights and next steps helping our customers focus on what moves their business forward.Role Overview :This role exists to build on the strong design foundation already in place at Jimdo and help evolve it further as the company scales, changes focus to a multiproduct platform, and our AI capabilities mature.As Head of Design, you will lead and develop our Product Design function, with a focus on simplicity, usability, and customer outcomes for solopreneurs and micro-businesses. You will ensure design is deeply embedded in how we understand customer problems, shape product strategy, and deliver coherent experiences across the customer lifecycle working closely with our VP of Product & Design on building out this vision.A defining aspect of the role is advancing how AI is used within design, not to replace craft or judgment, but to remove low-value iteration, increase leverage, and allow designers to focus on higher-impact work leading to customer success.Your impact:Set clear design direction that raises the quality, clarity, and consistency of product experiences, grounded in the needs of solopreneurs and micro-businesses.Ensure design is a strong partner in problem definition, shaping product strategy—not just executing solutions.Lead the evolution of AI-enabled design practices to increase speed, reduce low-value iteration, and improve outcomes without compromising craft.Own and evolve the design system in close partnership with Product and Engineering, balancing consistency, scalability, and innovation.Take a holistic view of the end-to-end customer experience across product touchpoints and the broader lifecycle.Partner closely with Marketing and Brand to ensure alignment across product experience, content, narrative, and visual language.Lead, coach, and grow a senior Product Design team, fostering a culture of quality, curiosity, and continuous improvement.Work cross-functionally with Product and Engineering leadership to support effective discovery, prioritisation, and execution.What you bring:Senior leadership experience building and scaling high-performing product design teams.A strong point of view on simplicity, usability, and user-centered design.Demonstrated ability to evolve design systems and experience quality at scale across the full customer journey.Practical experience integrating AI into design workflows to improve speed and outcomes.Deep empathy for small businesses, solopreneurs, or similarly constrained customer segments.Comfort operating across product, brand, content, and lifecycle design.Strong collaboration skills and a systems-thinking mindset.High standards, clear taste, and the ability to raise the bar without creating friction.Experience in optimising for conversion while not detracting from usability.What we offer:Inspiring Mission: At our core, we are driven by a meaningful mission - to  empower solopreneurs and small businesses to succeed and  to contribute to the sustainability and vibrancy of the communities they serve.Flexibility and Trust: Our work environment thrives on flexibility and trust. We offer fully remote work set-up  with opportunities for in-person collaboration. You can manage your working hours flexibly because we prioritize the results you deliver over the number of hours you put in. An International Diverse Team: Our team is a mosaic of over 248 individuals hailing from 50+ different countries and working across 15+ diverse locations. We take pride in our openness and inclusivity, with an Employee-led DEI Council and active ERGs that ensure everyone's voices are heard.Continuous  Growth and Career Development: We invest in your growth with company-wide access to LinkedIn Learning and Coaching. From day one, you have the chance to contribute your ideas and create a meaningful impact. Our flat hierarchies and swift decision-making processes provide an open platform for your career progression.Competitive Benefits Package: Annual compensation reviews to ensure you're rewarded fairly.A remote office set-up bonus to enhance your workspace.A unique workation policy that allows you to work from different locations.An employee assistance program, offering resources and counseling.Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever.Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. Our diverse team values and celebrates the uniqueness of each individual. We embrace differences and believe that they enrich our organization, making us stronger and more innovative. Join us, and let's continue to create a workplace where everyone can thrive, regardless of background or identity.By sending your application, you declare that you read and understand the Jimdo Applicant Privacy Policy To apply: https://weworkremotely.com/remote-jobs/jimdo-head-of-experience-design

Headquarters: Poland We want to revolutionise how money moves between fiat and crypto to unlock the numerous possibilities that Web3 offers. We need a creative and innovative Senior FinCrime Product Owner to design and implement a robust and innovative financial crime and fraud product to protect our users, eliminate bad actors, and propel forward the ecosystem. In this role, you’ll be expected to build out Deblock’s FinCrime platform by setting out the product strategy, owning the roadmap for delivery, and hiring the team to deliver it. We’re looking for someone who can see what’s broken in the financial crime industry, someone who has a burning itch to fix it, and someone who can build a better solution from the ground up. If financial crime seems like an eminently fixable problem to you, this is the role for you. We want to revolutionise the FinTech industry. Create a new paradigm. And we need the best minds to do it What we are looking for:Experience building products to prevent and detect financial crime and fraud Experience working in a high-growth start-up or fintech 2+ years of experience working on technical products (such as platforms, distributed systems, data science, machine learning, computer vision, embedded systems, robotics etc.) Experience developing product(s) from zero to first release and beyond What will make you stand out:Professional qualification from an internationally recognised body (e.g. ICA, ACAMS) Deep knowledge of the UK and EU regulatory environment and key financial crime regimes Experience working with crypto compliance tools (e.g. Chainalysis, Elliptic) Strong data analytics capability to extract insights from large datasets and translate them into product strategy and decision-making Competitive salary + stock options Private dental + health insuranceThe best tech for your job30 days of paid holidays (excl. bank holidays)Option to work 100% remotely or come to the office - your choice!Ability to work abroad for 4 months a year To apply: https://weworkremotely.com/remote-jobs/deblock-senior-fincrime-product-owner

Headquarters: Cairo, Cairo Governorate, Egypt Description: Designing system architectures and technical solutions to ensure scalability, stability, and security, while aligning solutions with business requirements.Key Responsibilities: Design system and application architectures (High-Level & Low-Level Design). Analyze requirements and translate them into executable architectural solutions. Define design standards and technical governance. Design system and service integrations (APIs / Integration). Review technical decisions and development team deliverables. Support implementation teams and resolve architectural challenges. Document architecture and technical diagrams. Requirements: Minimum of 10 years of experience in System Design or Solution Architecture. Experience designing large and complex systems. Strong understanding of architectural principles (Scalability, Availability, Security). Experience with Microservices or SOA. Good knowledge of design patterns and databases. Strong communication skills and ability to work with multiple teams. Strong communication skills and ability to work within a team. To apply: https://weworkremotely.com/remote-jobs/ssc-hr-solutions-system-design-solution-architect